Assistant Manager, Member Solutions (Hybrid)

Member Solutions Assistant Manager

At Unitus, each employee has an opportunity to make a difference for our members. The Member Solutions Assistant Manager provides a full range of daily operations support that includes direction, guidance, training, and coaching of member solutions staff to ensure that they meet and exceed the Credit Union's service standards – the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to align your career with your values, contribute and grow your talents. This will be a hybrid position located at our headquarters location in Tigard.

Primary duties:

This position provides support to the manager to assist in continuity and performance of department operations and maximize staff productivity and success. The Assistant Manager serves as a subject matter expert for on-the-job training, operational, technical, service and business process monitoring and support. Reviews department work product for completeness, accuracy and compliance with program guidelines, Federal and State laws and regulations, Credit Union policies and procedures. This individual also has direct duties that include completing a variety of complex delinquency/default functions for loans, bankruptcy, small claims suits, and repossessions, CPI resolution, credit bureau reporting dispute resolution, hardship modifications, and write-off monitoring to ensure payments, recovery, problem resolution, compliance, and protection of the credit union's interests.

As an ideal candidate, you will have:

• Bachelor's degree in business or a related field; or equivalent in work experience.
• Minimum of two years of senior-level experience in collections including current knowledge of debt collection practices consumer loans, equity loans, first mortgage loans, and credit cards and specialty knowledge in bankruptcy, repossession, judgments, and hardship modifications.
• Requires prior experience in successfully delivering on-the-job training and assisting others in developing job-related skills.
• Lead or supervisory experience preferred.
• Bilingual English/Spanish is useful.

Our Benefits

Maintaining wellness and work/life balance is an important part of the Unitus culture. Our benefits are a reflection of this commitment.

• Medical + Dental + Vision
• Flexible Spending Accounts + HSA
• Employees accrue up to 20 days of Paid Time Off (PTO) during their first twelve months of employment
• Unitus recognizes 12 paid holidays per year
• 401(k) Retirement Savings
• Annual Incentives (*eligibility dependent)
• Employee Assistance Plan
• Tuition Reimbursement
• Student Loan Debt Repayment
• Transit & Parking benefits
• Paid Volunteer Time Off

What's it really like to work here?

We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment based on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability, or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.