Resident Services Coordinator

Join our growing team! If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further! Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington D.C. Founded in 1964, we have over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing. Our team of over 800 talented professionals shares a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations. Join us as we continue to redefine the standards of excellence in property management! Who we need: We are looking for a qualified, motivated, and experienced Resident Services Associate for a residential community located in (West Hartford, CT). (Monday thru Friday, 8:30 am to 5:00 pm). The Resident Services Coordinator (RSC) is responsible for assisting tenants to identify services and benefits that will enable tenants to maintain independence. The RSC works in conjunction with the Property Manager and always maintains a mutually respectful, collaborative relationship. The objective of the RSC position is to work from an empowerment model toward the goal of self-actualization of the residents. The RSC must fulfill many roles to meet this goal including educator, community builder, advocate, investigator, liaison, and service facilitator. What you'll do: Coordinate supportive services for residents, with a focus on helping older adults maintain independence and successfully age in place. Assess residents' psychological, physical, social, and service needs and provide appropriate referrals and follow-up support. Connect residents with community resources and entitlement programs, including transportation, meals, home health services, counseling, financial assistance, and healthcare resources. Build and maintain partnerships with community agencies, healthcare providers, and social service organizations to expand resident support options. Organize educational programs, wellness initiatives, social activities, and community events for residents. Assist residents and families with care planning and transitions to higher levels of care, including nursing home placement when necessary. Support property management by addressing tenant concerns, assisting with conflict resolution, and responding to unusual resident behavior or issues identified during inspections and recertifications. Maintain confidential resident service records, case notes, releases, and documentation in compliance with HUD and company requirements. Prepare monthly and annual reports and maintain accurate documentation for owners, management, and HUD compliance. Communicate regularly with residents through newsletters, flyers, calendars, and meetings. Utilize AASC and other industry software to document services, track resident needs, and manage reporting requirements. Attend required trainings and support additional administrative or resident service duties as assigned by management. What we're looking for: A Bachelor of Social Work or degree in Psychology or Counseling is preferred. At least two years' experience in social service delivery with an elderly and/or disabled population. Demonstrated working knowledge of supportive services and various resources that will be required to perform the duties of an RSC successfully. Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served. Proficiency with MS Office is required. Experience and knowledge of HUD regulations is a plus. What we can do for you! Barkan offers a competitive compensation and benefits package to full-time employees that includes: Medical/Dental/Vision Flexible Spending Accounts Life Insurance Short and Long-Term Disability Paid Time Off 401(k) Match Group Legal/Critical Illness/Hospitalization/Accident/Pet Insurance Employee Assistance Program The Barkan Companies is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Please note that all job offers are contingent upon passing both a background check and drug test.