Service Leader

We are seeking a professional, ambitious, customer-centric Service Leader to launch and lead our new Michael & Son Home division. Michael & Son Home is a concierge team of maintenance and handyman professionals providing in-home services to homeowners in northern Virginia through a subscription-based service. This role is responsible for establishing the team, managing multi-location operations, driving service sales, and ensuring top-tier customer service. The ideal candidate brings a background in multi-location apartment complex maintenance, where managing resident satisfaction, service sales, and team workflows was a daily responsibility. While we have dedicated HVAC Technicians, Plumbers, and Electricians for major trade work, this manager will supervise handyman staff and step in to handle a variety of interior & exterior repairs and home related to-do list items, along with basic general maintenance and trade support. Key Responsibilities Department Setup & Multi-Location Leadership Build the team : Recruit, hire, and onboard a new team of skilled regional handyman technicians. Multi-site oversight : Manage daily service operations, logistics, and technician dispatching across multiple geographic territories. Develop workflows : Establish standard operating procedures (SOPs) for dispatching, estimating, and regional multi-site tracking. Quality assurance : Conduct regular site inspections to ensure all completed work meets company standards. Sales & Customer Service Excellence Drive revenue : Support converting incoming customer inquiries into booked jobs and present maintenance service agreements to residential clients. Scope & estimate : Visit residential properties to diagnose repair needs and deliver accurate, professional cost estimates. Luxury Apartment-style hospitality : Apply professional resident-relations standards to private homeowners, ensuring high-satisfaction service experiences. Escalation management : Act as the primary point of contact for resolving customer complaints and ensuring rapid solutions. Handyman & Specialty Service Offerings, including but not limited to: General interior care : Assemble flat-pack furniture, replace weather-stripping, change smoke detector batteries, and handle minor blind/window treatment fixes. Exterior maintenance : Clean gutters, repair window screens, touch up paint, and handle minor siding fixes. System detailing : Change filters and perform deep cleaning of HVAC vents, registers, and return grilles to improve residential indoor air quality. Media & fixture installation : Securely mount flat-screen televisions on various wall types (drywall, brick, studs), route cables cleanly, and hang heavy mirrors or artwork. Carpentry : Repair interior drywall, patch holes, fix cabinets, adjust doors, and touch up finish trim or molding. Trade support : Perform basic, non-licensed troubleshooting (e.g., swapping a faucet washer or replacing a light switch plate) before coordinating with our specialized trades divisions for major needs. Required Qualifications & Skills Experience : 5+ years of hands‑on experience in residential maintenance, with a strong preference for multi‑site luxury apartment complex background. At least 1 year of management experience required. An entrepreneurial spirit is a plus. Sales & Customer Care : Proven track record in service sales, customer service management, and hitting team performance goals. Operations : Experience or strong aptitude for building workflows, scheduling decentralized field teams, and scaling operations. Technical Knowledge : General diagnostic knowledge spanning carpentry, specialized mounting/fastening systems, and residential property care. License : Valid driver's license with a clean, insurable driving record. Background Check – pass a background check looking back 7 years. Physical Requirements Ability to lift and carry up to 80 lbs. Comfort working from ladders, in crawl spaces, or during variable outdoor weather conditions. #J-18808-Ljbffr