Lead Desktop Support Engineer PM Shift

IDR is seeking a Lead Desktop Support Engineer PM Shift to join one of our top clients in New York, NY. This role is perfect for a dynamic individual who thrives in a leadership position while remaining hands-on with technical support. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Lead Desktop Support Engineer PM Shift:

• Lead the PM shift team from 1:00 PM to 10:00 PM, ensuring seamless service delivery and task ownership.
• Perform hands-on tasks such as IMAC activities, hardware deployments, desk setups, and end-user support.
• Manage ticket queues, SLAs, and KPIs to maintain productivity and service levels.
• Provide technical and procedural guidance to the onsite support staff and manage escalations.
• Coordinate conference room checks, equipment readiness, and inventory support.

Required Skills for Lead Desktop Support Engineer PM Shift:

• Proven experience in a lead or senior-level desktop/end-user support role.
• Strong hands-on experience with IMAC, hardware deployments, and equipment moves.
• Proficiency in managing ticket queues, SLAs, and KPIs.
• Excellent documentation and communication skills.
• Ability to work effectively in a client-facing onsite environment.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.