Americas Workplace Experience Lead

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Regional Workplace Experience Lead (Americas) Transform at JLL as a Regional Workplace Experience Lead on a global client account in our Technology Division! Our client is a prominent Fortune 500 software company. This region would encompass their America’s portfolio. You will sit at their world HQ’s or their RTP hub in Raleigh. Location: Flexible, ideally San Jose or Raleigh Work Schedule: Onsite, M-F 7-4 PT ideally Travel requirements: 20-30% Reports to: Account Director Estimated base salary for this position in San Jose: $145,300 - $178,100 & $111,800 - 137,000 in Raleigh What this job involves The Workplace Experience Lead is responsible for overseeing all aspects of experience-focused services on the account within the Americas region. This includes developing and implementing a comprehensive strategy for workplace experience programming, food services, and events management. The Lead collaborates with account leadership and client stakeholders to align on the workplace experience vision and desired outcomes, ensuring an engaging and positive workplace experience for both employees and guests. What your day-to-day will look like Workplace Experience Strategy Develop and implement a comprehensive workplace experience strategy, including amenity programming and workplace experience programs. Monitor and measure the progress and impact of strategic initiatives, tracking key performance indicators (KPIs), and analyzing data to assess effectiveness. Develop and implement workplace experience and upskilling programs that enable exceptional service delivery across the account. Stay informed about industry trends, emerging technologies, and best practices to identify opportunities for service enhancements. Food Services Management Oversee and manage all aspects of food services, including cafes, catering, micro markets, pantry services, vending, office coffee, and grab-and-go, ensuring program delivery meets or exceeds client expectations. Collaborate with external vendors and service providers to ensure seamless food service delivery. Develop and monitor food services budgets and ensure cost-effective operations. Events Management Lead the planning and execution of meetings and events, including strategy development, event management, and coordination of conference spaces. Manage event logistics, vendor relationships, and ensure exceptional attendee experiences. Develop event calendars and programming that align with client culture and business objectives. Budget & Financial Management Develop, manage, and monitor budgets for workplace experience, food services, and events programs across the Americas region. Conduct financial analysis and forecasting to ensure programs operate within budget parameters and deliver value. Track expenses, identify cost optimization opportunities, and provide regular financial reporting to account leadership and client stakeholders. Ensure financial accountability and transparency across all workplace experience operations. Client & Vendor Management Proactively develop and manage client relationships, ensuring that expected service levels are achieved and taking ownership for measuring collective success. Establish and maintain relationships with external vendors, service providers, and consultants to support workplace programs and projects. Ensure compliance with all requirements of the client contract and meet or exceed Key Performance Indicators. Anticipate and respond to the needs and concerns of client stakeholders, transforming problems into opportunities. Operational Excellence Collaborate with cross-functional teams to ensure seamless service delivery across all workplace functions. Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting best practices, and implementing new tools and process re-engineering. Required Qualifications Bachelor’s degree in hospitality, event management, business administration, or related field 10+ years prior experience in workplace experience, hospitality, food services, event management, or related fields Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment. Strong analytical/financial aptitude and ability to develop and monitor workplace budgets. Demonstrated experience in budget development, financial management, and cost optimization. Excellent verbal and written communication skills with the ability to communicate professionally at all levels. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access). Preferred Qualifications Knowledge of commercial real estate or corporate environments. Master’s degree in hospitality, event management, business administration, or related field Estimated compensation for this position 111,800.00 - 178,100.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Benefits 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay Equal Employment Opportunity Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only: If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. #J-18808-Ljbffr JLL