Lead UI/UX Designer

This contract role supports a Transit Digital Experience team at Raj Technologies Inc, focused on improving the digital rider experience across bus and subway services. The position combines UX strategy, design systems, user-centered design, and cross-functional collaboration in a hybrid workflow. Location and Work Arrangement Location: New York, NY (hybrid) Onsite schedule: 3 days onsite / 2 days remote per week Onsite address: 2 Broadway, New York, NY 10004 Expected hours: 37.5 per week Role Summary As the Senior UI/UX Designer, you will improve digital rider experiences by supporting UX strategy for complex digital products and mobile applications. You will also contribute to design system development, strengthen user-centered design practices, and coordinate with product, engineering, research, and creative partners to deliver consistent, well-tested experiences across transit services. Responsibilities Develop and maintain scalable design systems and style guides to support consistency across digital platforms and transit-related signage. Define and drive UX strategy for complex digital products and mobile applications . Partner with UX Research (UXR) teams to learn rider needs, behaviors, and pain points. Set up continuous user feedback loops to improve the rider experience over time. Champion user-centered design practices across the product development lifecycle. Collaborate with Product Managers , Engineers , UX Researchers , Creative teams , and other stakeholders. Balance user needs , business objectives , technical considerations , and brand standards in design decisions. Present design concepts, recommendations, and research findings to senior leadership and key stakeholders. Establish and document UX processes , standards, and best practices. Implement user testing and quality-control measures. Support consistent design implementation across complex digital products. Requirements 12+ years of professional UX design experience, including significant experience designing mobile applications . Proven experience leading UX initiatives for complex digital products . Strong experience developing and working with design systems . Experience working in Agile development environments. Proficiency with modern UX/UI design and prototyping tools . Strong visual design skills with excellent attention to detail. Demonstrated ability to advocate for and implement user-centered design principles . Excellent communication , collaboration , and presentation skills. Ability to work effectively in complex, cross-functional environments. Preferred Qualifications Experience within the transportation , transit , mobility , or related industry. Knowledge of digital accessibility standards and guidelines. Compensation and Contract Details Job type: Contract Pay: USD $60.00 - $70.00 per hour #J-18808-Ljbffr