Accounts Receivable & Collections Analyst

The Accounts Receivable & Collections Analyst is responsible for managing accounts receivable activities for Home Center customers, with a primary focus on collections, dispute resolution, and customer relationship management. This role ensures timely cash collections, accurate application of payments, and efficient resolution of invoice discrepancies while maintaining strong partnerships with Home Center customers and internal stakeholders.

RESPONSIBILITIES

• Put safety first - Always!
• Lead and foster our "people first" culture.
• Home Center Collections
  • Manage the end-to-end collections process for assigned Home Center accounts, ensuring timely payment in accordance with customer terms.
  • Proactively monitor aging reports and prioritize collection efforts to minimize past-due balances and reduce DSO.
  • Communicate regularly with Home Center accounts payable departments regarding outstanding invoices, deductions, and payment status.
  • Prepare and execute collection strategies for high-volume, high-value Home Center customers.
• Dispute & Deduction Resolution
  • Investigate, analyze, and resolve Home Center deductions and invoice disputes, including pricing differences, shortages, damages, compliance chargebacks, and promotional allowances.
  • Partner with internal teams (Sales, Customer Service, Pricing, Logistics, and Supply Chain) to gather documentation and resolve issues efficiently.
  • Track disputes through resolution and ensure accurate adjustments, credits, or rebills are processed in a timely manner.
  • Identify recurring dispute trends and recommend process improvements to reduce future deductions.
• Cash Application & Account Reconciliation
  • Ensure accurate application of customer payments, including checks, ACH, wires, and offsets.
  • Perform regular account reconciliations to ensure balances are accurate and supported.
  • Research unapplied cash, short pays, and overpayments and resolve discrepancies promptly.
• Reporting & Analysis
  • Maintain detailed documentation of collection activity, disputes, and customer correspondence.
  • Prepare and review AR aging, deduction, and collection performance reports.
  • Provide insights on collection risks, dispute drivers, and account health to management.
  • Support month-end close activities related to accounts receivable, including reconciliations and reporting.

JOB LOCATION

Winchester, Virginia, United States

POSITION TYPE

Full-Time/Regular

EXPERIENCE

We are looking for leaders with an Associate's degree or a minimum of 3+ years of related experience in accounts receivable, or similar position, working with large Home Center or retail customers (e.g., big-box or national accounts).

• Required Skills & Qualifications:
  • Strong understanding of AR aging, deductions, chargebacks, and payment terms.
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication abilities
  • Ability to manage multiple accounts and deadlines simultaneously
  • Detail-oriented with strong follow-through
  • Customer-focused while maintaining firm collection discipline
  • Comfortable working in a high-volume, fast-paced environment

At Trex, we believe in persevering even when there's no road map, embracing groundbreaking as a way of life. We encourage multiple perspectives and welcome diverse people who problem-solve, adapt, and innovate - always with a firm foundation in safety and integrity.

SALARY

Base Pay Range: $26.50 - $33.00 per hour

The salary range provided serves as a general guideline for potential compensation for this position. It reflects the base salary and does not account for other benefits or additional compensation opportunities that may apply. This role is also eligible for further compensation through an annual/sales bonus, in addition to the base salary.

At Trex, individual base salaries are determined based on various factors, including relevant skills, qualifications, experience, and geographic location. We are committed to maintaining pay equity and consider the internal equity of our existing team members when finalizing compensation offers. In addition to competitive pay, Trex offers a comprehensive benefits package, which is detailed below.

BENEFITS & PERKS


We believe that real effort should be rewarded. We take care of you as part of our Trex family so you can take care of yours. Here are some of the perks beyond the paycheck:

• Time Off: We'll give you paid holidays and paid vacation.
• Health, Dental, and Vision Insurance : Choose from a variety of options. We'll cover a generous share of the cost. Plus, you can earn lower rates through our wellness program.
• 401(k) With Company Match : Save for your retirement and we'll match it dollar for dollar.
• Tuition Reimbursement: We're all about lifting each other to the next level. When you're ready to get the degree, we'll pick up part of the tab.
• Training and Education : We offer dozens of options to boost your performance - both online and on-site nearby.
• Stock Purchase Program : Invest in Trex at a discounted price.
• Employee Discount Program: When you make the World's No. 1 Decking Brand, you'll probably want to enjoy the finished product yourself. We'll give you a discount.

WHO WE ARE

Over 30 years ago, our founders created the world's first high-performance, low-maintenance composite decking and outdoor living products. That entrepreneurial spirit still drives us today as we continue to redefine our industry and lead the way for what's next in outdoor living. Today, Trex is the world's #1 brand of sustainability-made, wood-alternative decking, and deck railing - all proudly manufactured in the USA. As a publicly traded company [NYSE: TREX], we take pride in being the largest recycler of plastic film in the country as well as caring for the communities and the planet where we live. We nurture meaningful connections, from local engagement and investment to eco-friendly products and sustainable manufacturing processes.

Everything we do is grounded in our values and guided by our beliefs. We are looking for candidates who embody our core values:

• Do the Right Thing
• Act with Boldness and Authenticity
• Drive Sustainability
• Innovate and Adapt

At Trex, you'll become part of a diverse yet unified team that sustains the trailblazing spirit and strengths that made Trex the industry leader - learning, adapting, solving and succeeding.

We welcome new ideas and fresh perspectives, and we encourage you to bring your best to help us shape the future of Trex.

CAREER ADVANCEMENT

At Trex, you can take pride in craftsmanship. There's an art and a science to what we do, and we never stop working to refine and improve. That means no matter how long you've been with Trex, you have ongoing opportunities to grow your expertise - enhancing your career, your team and our shared efforts. You will help shape our future.

EEO

Trex is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.

E-VERIFY

Trex participates in E-Verify to confirm the employment eligibility of all newly hired employees. E-Verify is a web-based system operated by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) that allows employers to electronically verify the employment eligibility of their employees. For more information, please visit

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.