Operations Manager

Job Description

Job Description

Operations Manager

The position will be responsible for supervising/managing/overseeing the following departments: Rooms Division (Front Desk, Guest Services, Housekeeping, and Maintenance) and Food & Beverage (Kitchen, Banquets and Bistro.)
This position reports to the Assistant General Manager.

Job Requirements:

• Coordinate various Departments on behalf of Assistant General Manager.
• Cover management shifts in various departments when needed
• Experience supervising Rooms Departments and Food & Beverage
• Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property.
• Experience developing standards and operating procedures.
• Thorough understanding of yield management principles.
• Participate in MOD program.

Leadership Requirements:

• Ability to manage change effectively.
• Provide leadership to the departments to achieve their goals and objectives.
• Communicate the goals and objectives and inspire employees to achieve those goals.

Managerial Requirements:

• Clear, concise written and verbal communication skills.
• Ability to clearly and concisely present technical subjects.
• Demonstrate team building experience.
• Track record promoting an atmosphere of teamwork.
• Demonstrate ability to lead by example.
• Build morale and spirit.
• Participative management style.
• Use a "hands-on" approach to management.
• Solid career progression up through the ranks.
• Abilities to inspire, train, and develop people for promotion.
• Experience training and cross-training employees.
• Instill a guest service attitude in all employees.
• Instill a "can-do" attitude in employees.
• Coach employees how to resolve and de-escalate conflicts.
• Instill a calm, organized approach in all situations.

Business Skills:

• Strong technical skills.
• Excellent time management skills.
• Strong organizational skills.
• Excellent knowledge of computers.
• Strong customer service orientation and skills.
• Excellent listening skills.
• Exceptional detail in follow-up.
• Strong budgetary, projections, and cost control skills.
• Follow/enforce company policies and procedures.
• Resolve problems.
• Assume responsibility/accountability.
• Understand security requirements.
• Thorough understanding of HR requirements and regulatory agency requirements.
• Create courteous, friendly, professional work environment.
• Provide overall direction, coordination, and ongoing evaluation of operations.
• Creative problem solving skills.
• Ability to quickly evaluate alternatives and decide on a plan of action.
• Think creatively.
• Forecasting skills.