Operations Director

Company Overview Genesis Club is a leader in the Clubhouse model of psycho-social rehabilitation. We assist people living with mental illness return to work and school, live healthy, independent lives, and participate as full citizens in their communities. Here, members and staff work together to run all aspects of the organization in an environment of dignity and mutual respect. Authentic engagement between members and staff is at the heart of our model. Job Summary We are seeking an Operations Director, someone who is passionate, experienced and above all a systems thinker. This person will understand the full arc of member engagement, from referral through lifetime membership. They can identify and analyze trends across systems, and who will find opportunities to reach and retain more members. This is a distinct leadership position working in coordination with the Executive Director and Program Director to ensure that the Clubhouse offers ample and meaningful opportunities for recovery that are consistent with the International Standards for Clubhouse Programs. The Operations Director, like all positions in the Clubhouse, engages members in the execution of their work. The position supports all units in the Clubhouse as well as oversees special projects and initiatives, including research, data analysis, and contract fulfillment for the purpose of improving and expanding Clubhouse services. Responsibilities Manages Clubhouse contracts to ensure that members have the highest quality supports, services and opportunities for recovery available to them Analyzes and strengthens member-flow systems — referral, enrollment, attendance, engagement, and reporting — identifying trends, closing gaps, and developing strategies to reach and retain more members Ensures contract compliance, including timely and accurate reporting and billing Maintains strong, collaborative relationships with funders and other partners including the Executive Office of Health and Human Services, the Department of Mental Health and MassAbility, as well as clinical practices and providers Provides high quality staff supervision and opportunities for growth and development Conducts annual performance evaluations in accordance with Genesis Club processes Collaborates with the Program Director and Executive Director to sustain, promote, and grow established programs, services, and initiatives Manages budgets and expenses for regular and special projects/initiatives as needed Participates in weekly program meetings, policy and decision-making meetings, and other operational meetings Assists with the preparation and presentation of reports to the board of directors Participates in and supports the strategic goals of the Massachusetts Clubhouse Coalition, in particular efforts that strengthen the programs and increase the visibility of Clubhouses across the state. Supervisory Responsibilities This position supervises Vocational Rehabilitation Staff. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Bachelor’s degree related field, Master’s degree preferred Experience with serious mental illness and/or the Clubhouse model Required Skills/Abilities Exceptional verbal and written communication skills Experience supervising staff Excellent organizational skills and attention to detail Excellent speaking and presentation skills. Proficient with Microsoft Office Suite and related software. Knowledge of the philosophy, mission, leadership needs, and planning requirements of the organization preferred. Pay Pay: $72,000.00 - $75,500.00 per year Benefits 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance People with a criminal record are encouraged to apply Work Location: In person #J-18808-Ljbffr