Senior Genesys IVR Developer

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Job Description

We are seeking an experienced Senior Genesys IVR Developer to join our team and contribute to the development of the IVR system. This role will focus on implementing technologies to enhance user experience, leveraging Genesys Composer, GRAT, and supporting deployments through Jenkins.

Responsibilities:

• Develop and maintain IVR code based on predefined requirements.
• Design, implement, and support complex IVR solutions for voice and multimedia interfaces.
• Integrate Dialog modules for voice recognition, AI, and authentication processes.
• Troubleshoot and resolve technical issues, analyze logs, and identify root causes.
• Develop voice and chat bot solutions with core multimedia functionalities.
• Collaborate closely with Technical Architects, Engineers, Business Analysts, Quality Assurance, and other cross-functional team members to ensure successful project execution.

Qualifications

• 5+ years of hands-on experience with Genesys Composer, GRAT, and GRE in enterprise IVR development.
• Strong expertise with the Genesys platform, including IVR design, voice and chat bot integration, and multimedia functionality.
• Solid experience with Conversational AI technologies, including NLP, NLU, and Machine Learning.
• Proficient in CI/CD tools such as Git, Jenkins, and Maven.
• Skilled in integrating web services (REST/SOAP) and working in Agile/Scrum development environments.
• Strong troubleshooting and analytical skills, particularly in distributed systems.
• Experience with Azure Bot Services, LUIS.ai, QnA Maker, and Microsoft Bot Framework.

Nice to have:

• Development experience with Java, Spring, RESTful microservices, and SQL.
• Familiarity with Nuance grammar, automated testing, and web servers like Tomcat.
• Exposure to Google Dialogflow and Amazon Connect platforms.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.