Loadbank Coordinator

Hawthorne Cat is a family‑owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend such as agriculture, construction, marine, and government. Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE). If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve. Job Title: Loadbank Coordinator Reports to: Power Rental Manager – Engine Division FLSA Status: Non‑Exempt Division: HPS Position Summary: The Rental Coordinator handles all administrative duties pertaining to the rental department and assists both internal and external customers with all equipment needs; ensures customers are set up in all appropriate systems, confirms equipment is prepped and ready and may handle cashiering duties and anything else assigned by her or his supervisor. Responsibilities: Assists customers with all Loadbank, Transformer, & accessories needs. Schedules all deliveries and pickups. Initiates all rental contracts and processes all paperwork including packing slips, BOL and shipping contacts, etc. Bills rental invoices upon return of equipment and processes all vendor and internal invoices. Assists customers with equipment service needs. Negotiates rental rates with customers and confirms appropriate information is entered prior to billing. Keeps phone log of all incoming calls. Maintains and updates all rental contract files. Handles total responsibility for shipping & delivery of units to customers to correct locations and in a timely manner as well as to and from tradeshows and other events. Processes all AR/AP administrative duties for department, processes invoices for Sales, New, Used and Loadbanks department equipment. Updates rental Calendar and ensures available equipment is ready to go for customers. Contacts customers regarding free trainings and follows up with customer appreciation and Rental Rewards program. Ensures all deposit policies and procedures are being followed. May handle cash and cashiering responsibilities with rental customers. Responsible for collection of payment when customer is a “cash” customer. Returns equipment, issues credit and handles additional billing as needed. With the approval by the Rental Supervisor, advises and bills the customer for the cost of repair for machine damage. Works Hand‑In‑Hand with Shop Supervisor to coordinate Service schedules on Long Term rentals. Assists in Inventory Coordination. Work with Yard Coordinator on Equipment Registrations, CARB permits, & Equipment Check‑ins. Handles other administrative duties including travel arrangements, hotel accommodations and transportation. Any other function your manager deems necessary. Education, Experience, and Skills Required: Must have 2 years general office experience. Must possess strong customer service skills and ability to multi‑task efficiently and effectively preferred. Must have a valid Class C Driver’s License with a good driving record. Physical Demands: Walking and moving about on foot often up and down stairs. Handling: Seizes, helps or works with hands. Lifting: Raises or lowers miscellaneous paperwork. Reaching: Extends hands and arms in any direction. Stooping: Bends body downward and forward by bending at knees or waist. Standing: Remains in standing position, if required to perform various functions of the job. Vision: Read paperwork, employment files and records on the computer. Talking: Communications by phone and in person. Sitting: Sits at desk. Sits for long periods of time. Environment and Benefits: Competitive Compensation Career growth and advancement opportunities Training Medical, Dental and Vision plans Paid Time Off (PTO) 401(k) Plan + Company Matching Health and Dependent Care Flexible Spending Accounts Employee Assistance Programs Legal Plan Travel Assistance Plan Wellness Programs Referral Bonus Program Longevity Bonus Program Recognition Programs and much more Boot Reimbursement Tuition Reimbursement Company‑Supplied Uniforms Advanced Technical Training Estimated Compensation $30.00 - $40.00 per hour Accommodations: Reasonable accommodations for essential functions of the position will be considered. Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D Hawthorne Cat® Participates in E-Verify. #J-18808-Ljbffr SITECH Hawai'i