SYSTEMS PROGRAMMER II

Requisition No: 876302 Agency: Department of Corrections Working Title: SYSTEMS PROGRAMMER II Pay Plan: Career Service Position Number: 70034007 Salary: $62,682.88 Annually Posting Closing Date: 06/04/2026 Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF CORRECTIONS

We Never Walk Alone

WORKING TITLE: SYSTEMS PROGRAMMER II

This open competitive advertisement is for a Career Service position located at Central Office in Tallahassee, FL in the Office of Information Technology. The mission of the Office of Information Technology (OIT) in the Florida Department of Corrections (FDC) is to provide innovative, reliable, and secure technology solutions that support the Department's operations and strategic goals. This position is not a telework position and is required to report to the FDC office in the area it serves.

JOB DUTIES:

Access Request Management: Process onboarding, access modifications, and account terminations through the in-house Security Access Request (SAR) system for Azure AD, Exchange, Active Directory, and custom in-house applications. Queue Monitoring: Oversee and manage 33 routing group queues daily within the SAR system, ensuring timely and accurate processing of access requests. Mainframe Account Administration: Create, modify, and terminate accounts in the Offender Based Information System (OBIS) Mainframe, including profile updates and audit support for FDC, FCOR, and external agencies. Role-Based Access Control: Assign and manage role-based access for FDC and FCOR personnel using Application Security Manager (ASM) platforms, ensuring compliance with job responsibilities and segregation-of-duties standards. Provisioning Support: Support automated and semi-automated provisioning processes using SailPoint and Azure AD, while collaborating with application and data owners to define and validate access roles. Issue Resolution: Troubleshoot and resolve access issues, including provisioning errors and role conflicts, by coordinating with technical teams and ensuring policy enforcement. Audit and Compliance: Maintain detailed records of provisioning activities, support internal audits, and provide access history and evidence for periodic access reviews. User Support and Communication: Respond promptly to user inquiries via email, phone, and ticket queues, assist with access corrections through ServiceNow, and maintain effective communication with coworkers and management

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of automated/semi-automated identity provisioning tools (e.g., SailPoint, ServiceNow, FDC ASM, FCOR ASM, FDC SAR). Knowledge of IT service management (ITSM) systems, such as ServiceNow, for request tracking, documentation, and workflow approvals. Knowledge of access provisioning tools and techniques, including both manual and automated processes. Knowledge of account lifecycle management, including onboarding, role changes, offboarding, and periodic reviews. Ability to process information logically. Ability to analyze user access needs and determine appropriate role assignments based on business requirements and security protocols. Ability to work independently and collaboratively in a fast-paced environment. Ability to document processes and provide accurate records of access provisioning and account management activities. Ability to communicate effectively with end users, technical teams, and management to facilitate accurate and timely access management. Ability to manage and monitor large volumes of access requests across multiple routing groups and systems. Ability to establish and maintain effective working relationships with others.

BENEFITS:

Paid vacation, sick leave, and holidays. Comprehensive health insurance and life insurance with accidental death and dismemberment benefits. Supplemental Dental, Vision, Life, Disability and Hospitalization insurance. Tuition-Free college courses. Retirement Plans with the Florida Retirement System: Pension Plan (Traditional Retirement Pension Plan) Investment Plan (401(K)-Type Retirement Plan) Deferred Retirement Option Program (Drop) Deferred Compensation Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption.

REQUIREMENTS:

Please note, when submitting a college/university degree, if selected for this position official transcripts will be required. Must possess a high school diploma or its equivalent. Must possess knowledge of automated/semi-automated identify provisioning tools.

PREFERRED QUALIFICATIONS:

Experience in Active Directory. Experience with IT ServiceNow Management or related systems. Experience in creating technical documentation. Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.

ADDITIONAL INFORMATION:

BACKGROUND SCREENING REQUIREMENT

The Florida Department of Corrections requires all job applicants and volunteers to pass a Level 2 background check as per Chapter 435, Florida Statutes. This check must be completed before they can start working or volunteering.

EMPLOYMENT ELIGIBILITY

The Florida Department of Corrections (FDC) only hires U.S. citizens and those authorized to work in the U.S. FDC uses E-Verify to confirm an employee’s eligibility to work after completing the I-9 form. The Florida Department of Corrections does not currently support H-1B Visa Sponsorship. For online application issues, call the People First Service Center at View phone number on click.appcast.io. Applications will be accepted until 11:59 PM EST on the closing date.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.