SYSTEMS PROGRAMMER II - 73002748

Requisition No: 876402 Agency: Department of Revenue Working Title: SYSTEMS PROGRAMMER II - 73002748 Pay Plan: Career Service Position Number: 73002748 Salary: $57,201.60 - $60,061.68 / annually Posting Closing Date: 06/01/2026 Total Compensation Estimator ToolFlorida Department of Revenue Information Services Program Systems Programmer II Tallahassee If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: The Service Desk Team Lead serves as a working lead within the Information Services Program, supporting daily Service Desk operations and ensuring efficient delivery of Tier I and Tier II technical support services. This position coordinates ticket intake, triage, escalation, and resolution activities while providing operational guidance and reinforcing customer service, documentation, and service management standards across the support team. The incumbent assists with monitoring service queues, balancing workloads, supporting incident escalation, and facilitating communication between support tiers and technical teams. Responsibilities also include supporting major incident coordination, reinforcing adherence to procedures and SLAs, identifying operational or process improvement opportunities, and assisting with staff mentoring and knowledge sharing initiatives. This position requires strong communication, troubleshooting, organizational, and customer service skills within a fast-paced enterprise IT support environment. The role supports mission-essential operations and may require participation in after-hours, emergency, or disaster-related support activities as needed. MINIMUM REQUIREMENTS:

Five years of experience in customer service. Three years of experience in Service Desk, Help Desk, or enterprise IT support environment using an IT ticketing system. Two years of experience in troubleshooting hardware, software, account access, or application-related issues. Three years of experience in incident management, escalation, and customer service practices. Two years of experience with documenting process and procedural documents, operational standards, and service level expectations. Experience in leading people and/or teams.

PREFERENCES:

Experience in after-hours or mission-essential support. Experience in/with Major Incident Process. Experience in Audit or representation of ITSM Processes or Services. ISO Certification and/or experience.

SPECIAL NOTES:

This position is located in Tallahassee, FL. The tentative salary for this is $57,201.61 annually.

SALARY: $57,201.60 - $60,061.68 / annually BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION: Regenia Walker, , . SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at

requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.