Stewarding Supervisor

Stewarding Supervisor

Job Category: Stewarding

Location: Jamul Casino, Jamul, CA 91935, USA

Description

Essential Duties And Responsibilities

The following and other duties may be assigned as necessary:

Provide friendly, fast, and helpful customer service to all guests and team members.

Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.

Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

Monitors established pars and inventory of supplies through daily monitoring.

Responsible for supporting compliance to departmental budgets.

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

Assists in work procedures and expedites workflow to all Stewarding employees, to include floor operations, policies and procedures.

Assists Executive Steward/Stewarding Assistant Manager with administrative duties.

Ensures established quality assurance procedures are acceptable to health department and customer service standards in Stewarding department.

Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Maintains strict confidentiality in all departmental and company matters.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

Six months to one-year Stewarding or equivalent experience, or equivalent combination of education and experience.

Must have excellent verbal and written communication skills.

Must be proficient in Microsoft applications (Excel, Word, and Outlook).

Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Ability to write reports and business correspondence.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Supervisory Responsibilities

This job may or may not have supervisory responsibilities.

Manages work procedures and expedites workflow.

Provides coaching and counseling to team members.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must be Serve Safe certified. Must successfully complete C.A.R.E or TIPS training.

Must possess a valid driver's license and have acceptable driving history as determined by Penn National Gaming's auto insurance carrier.

Physical Demands

The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.