Service Advisor

Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team! THE ROLE The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow. This is a salary + commission-based role, offering strong earning potential for individuals who thrive in a performance-driven environment. $65,000-$85,000 OUR BENEFITS INCLUDE Medical, dental, vision, disability, FSA’s, and life insurance Paid Time Off and paid holidays 401K Pet Insurance 5-day work week Employee Assistance Program (EAP) Legal Coverage and Identity Theft Protection Referral Program Ongoing Training and Development Programs Structured Career Path with advancement opportunities WHAT YOU’LL DO Serve as the primary point of contact for customers from service check-in through completion Build relationships with customers and identify service needs with a sales-driven approach Provide accurate estimates for repairs and installations prior to scheduling Communicate clearly with technicians to ensure accurate diagnostics and timely completion Keep customers informed of repair progress and manage expectations Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach Identify upsell opportunities to maximize service revenue Maintain accurate documentation, work orders, and communication records Manage multiple tasks in a fast-paced service environment WHAT WE ARE LOOKING FOR Strong sales mentality with the ability to recommend and close additional services Excellent communication skills both verbal and written Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism Ability to multitask and stay organized in a fast-paced environment Strong attention to detail and follow-up skills Solid computer skills and ability to navigate service systems Team-oriented mindset with the ability to work closely with technicians and leadership WHAT YOU CAN BRING TO THE TABLE Minimum of 1 year of service advisor, automotive, or related experience preferred Previous RV or camping lifestyle experience is a plus Automotive or service industry background preferred Strong customer service and problem-solving skills Ability to work daily on a computer and perform internet searches as needed Valid driver’s license required WHAT WE HAVE TO OFFER Blue Compass RV, based out of Fort Lauderdale, is the fastest-growing RV company with over 100+ dealerships nationwide. We staff each dealership with the best people in the business and are known for the great care we take with both our customers and associates. You are not just an employee — you are family. We invest in our team through training, development, and clear career growth opportunities. Blue Compass RV is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record. AI Usage Notice This employer may use artificial intelligence ("AI") to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to analyze a candidate’s video screening interview and to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics and may be used to conduct screening interviews. In the instance that AI will be used to conduct screening interviews, the AI will transcribe the interview and assist in analyzing applicant responses, including to match to employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner. By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment. #J-18808-Ljbffr