Account Director

Job Description

Job Description

Job Title: Account Director - Future Opportunities

Based in Pittsburgh, Pennsylvania, DQE Communications delivers fast, reliable fiber-optic Internet and data network services to businesses and carriers across Pennsylvania, West Virginia, and Maryland. Since our start in 1997 as a small dark fiber provider in the Pittsburgh area, we’ve grown into one of the region’s leading network service providers. Our fiber footprint and product offerings continue to expand, but our focus remains the same, providing secure, dependable connectivity and building lasting relationships with our customers.

At DQE, our culture is built around three core values: Service, Trust, and Urgency. We take pride in providing reliable service to our customers, earning trust through integrity and accountability, and acting with urgency to deliver results that make an impact. When you work with DQE, you get more than a provider, you get a team that cares about your business and works hard to find the best solution for you.

Overview:

DQE Communications is accepting applications for anticipated openings in this role as we continue to grow our teams. This posting may not represent an immediate vacancy. Applications will be reviewed as hiring needs arise, and qualified candidates may be contacted when an opportunity becomes available that aligns with their skills and experience. The timing and location of future openings may vary.

Job Summary:

The Account Director plays a pivotal role in driving sales revenue and fostering long-term relationships with corporate clients in the telecommunications sector. This position involves identifying business opportunities, understanding clients' needs, and delivering customized solutions to meet their communication and technology requirements. The ideal candidate will possess strong business acumen, excellent communication skills, and a proven track record of success in B2B sales. Must be local to Pittsburgh, PA, Harrisburg PA, Hagerstown, MD or Morgantown, WV.

Key Job Responsibilities:

• Prospect and identify new business opportunities within the assigned territory or vertical market segments.
• Develop a robust pipeline of qualified leads through networking, cold calling, referrals, and other sales activities.
• Conduct thorough needs assessments and business reviews with prospective clients to understand their communication infrastructure, technology challenges, and strategic objectives. Identify pain points and opportunities for improvement that can be addressed through our products and services.
• Collaborate with internal teams including sales engineers, solution architects, and product specialists to design and present tailored solutions that address clients' specific requirements. Articulate the value proposition of our offerings and differentiate our solutions from competitors.
• Prepare comprehensive proposals, presentations, and quotes outlining the recommended solution, pricing structure, and implementation plan.
• Work closely with sales support teams to ensure proposals are accurate, competitive, and aligned with clients' expectations.
• Lead negotiations with clients to finalize contract terms, pricing agreements, and service level commitments.
• Overcome objections, address concerns, and navigate complex sales cycles to secure new business and achieve sales targets.
• Serve as the primary point of contact for assigned accounts, fostering strong relationships and providing ongoing support to ensure client satisfaction and retention.
• Proactively identify opportunities for upselling, crossselling, and contract renewals.
• Stay abreast of industry trends, market dynamics, and competitive developments in the telecommunications sector.
• Leverage market intelligence to identify emerging opportunities, anticipate client needs, and refine sales strategies.
• Maintain accurate records of sales activities, customer interactions, and pipeline opportunities using CRM software or sales tracking tools.
• Generate regular reports on sales performance, pipeline status, and revenue forecasts for management review.
Required Skills/Abilities:
• Proven track record of success in B2B sales, preferably in the telecommunications or technology industry.
• Strong business acumen with the ability to understand clients' business challenges and align solutions to their strategic objectives.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts in a clear and compelling manner.
• Resultsoriented mindset with a focus on achieving sales targets and driving revenue growth.
• Ability to meet or exceed monthly sales quotas as determined by sales leadership.
• Demonstrated ability to manage multiple priorities, navigate complex sales cycles, and thrive in a fastpaced, dynamic environment.
• Proficiency in CRM software or sales management tools is a plus.
• Willingness to travel within the assigned territory as needed.
Education and Experience:
• Bachelor’s degree required
• 3 5 years’ experience in telecommunication or related field required.
• 5 years of outside sales experience required.
What We Offer:
• Healthcare
• Dental / Vision
• 401k
• Life Insurance
• Paid Time Off
• Holidays
• Hybrid Work Environment