Senior Director Customer Success, Resins and Technologies (USA, REMOTE)

$220k - $240k

Danaher Corporation Office Usa

Senior leadership role overseeing global customer success strategy for Danaher's Resins & Technologies business unit. Responsible for developing customer engagement models, leading go-to-market strategy, and managing a multi-disciplinary organization across the customer lifecycle.

Responsibilities

Develop and execute multi-year Customer Success strategy aligned with business unit goals
Lead global Customer Success organization managing adoption, insights, analytics, and governance functions
Own go-to-market strategy including positioning, segmentation, and customer adoption pathways
Drive analytics and data-driven decision making across customer, product, and market insights
Govern end-to-end customer journey design and oversee lifecycle excellence initiatives

Requirements

Master's degree in Life Sciences, Business, Data Science, Marketing, or related field
Extensive experience in Customer Success, Commercial Excellence, or Product Management leadership
Demonstrated ability to lead multi-disciplinary teams in global commercial environments
Proven experience translating customer, product, and market data into strategic recommendations
Strong stakeholder leadership across product, R&D, commercial, and operations functions
Experience in pharmaceuticals, life sciences, or biotechnology industry
Fluency in English, written and oral

Compensation: $220,000-$240,000 base

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Vacancy posted 14 days ago

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