Guest Services Event Staff | Part-Time | Ford Idaho Center

Guest Services Event Staff

As a member of the Guest Services Event Staff, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to, ushering, ticket scanning, concourse customer service, and greeting. You will have the opportunity to assist our guests by offering directions and sharing information while creating a world-class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role will pay an hourly rate of $13.00 to $15.00

For part-time roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• When gates open, welcome our fans with a great smile and helpful attitude.
• Scan event tickets, ensuring that the proper ticket is being used to gain entry.
• Assist fans in locating their ticketed seats.
• Being alert and proactive to potential hazards and reporting incidents when they occur.
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans.
• Respond to all guest concerns/complaints promptly and in a professional manner.
• Assist guests in ADA-accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Manage the foot traffic flow of large crowds.
• Be knowledgeable about the arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, and reporting any issues to a supervisor.

Qualifications

• Experience in a hospitality or entertainment environment is preferred.
• High School Diploma or GED preferred.
• Must love working with and helping people.
• Must be able to maintain a positive attitude while handling difficult situations.
• Flexible schedule: Availability to work nights, weekends, and holidays until as late as 2 AM is preferred.