Behavioral Health Administrative Assistant

GENERAL DESCRIPTION OF WORK: Receives office contacts and patients in a courteous and professional manner by walk-ins, telephone, electronic mail, and mail. Keeps the daily appointment schedule for all providers in the Behavioral Health Program and/or computerized scheduling software. Notifies patients when appointments have been rescheduled or cancelled in coordination with the clinical staff. Receives and responds to telephone calls and in-person inquiries for clinical staff in a fast-paced environment. Screens calls for urgency and determines the appropriate disposition, including transferring to a provider, scheduling a same-day or future appointment, referring to the on-call provider, or directing the individual to appropriate services. MINIMUM QUALIFICATIONS: Post-secondary education in mental health related field or 2 years related experience and/or training; or equivalent combination of education and experience. Experience in medical records, scheduling, and office work is preferred. Additional information and application instructions available online at