Branch Manager (Calibration focus) - Full Time - Multiple Locations

Job Description

Full Time role

Client Office Locations in: Cornelius, NC, Cleveland,OH, Long Island,NY (Bohemia) and Burnaby/Vancouver, Canada

Overview:

The Branch Manager oversees all operational, technical, and business functions of the calibration laboratory.

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• This role ensures high-quality service delivery, operational efficiency, financial performance, and a positive customer and employee experience.
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• The Branch Manager leads a team of technicians and support staff while maintaining compliance with ISO/IEC 17025 and company standards.
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Responsibilities:

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• Oversee day-to-day lab operations, including scheduling, workflow management, and resource allocation
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• Ensure full utilization of technician capabilities and manage overtime to meet customer expectations
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• Monitor production, turnaround times, and overall team performance; provide weekly and monthly operational reports
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• Maintain a safe, organized, and compliant work environment, including adherence to health, safety, and ISO/IEC 17025 requirements
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• Lead continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction
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• Ensure accuracy and reliability of calibration services through strong quality control practices
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• Support and participate in internal and external audits; address nonconformities and implement corrective actions
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• Oversee calibration of lab standards and assist technical and QA teams with metrology-related issues
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• Review warranties, evaluate technical concerns, and resolve escalated calibration challenges
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• Lead, mentor, and develop technicians and support staff; provide coaching, training, and performance feedback
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• Participate in hiring, onboarding, and performance reviews
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• Foster a positive, collaborative, and high-performance work culture
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• Build and maintain strong customer relationships; understand requirements, resolve concerns, and ensure exceptional service
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• Identify growth opportunities and collaborate with sales teams to expand the customer base
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• Manage branch P&L, including budgeting, expense control, and financial analysis to ensure profitability
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• Track and report key performance metrics, providing insights and recommendations for improvement
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• Perform other duties as assigned to support branch success
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Requirements:

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• 5-10+ years of experience in a technical or operations-focused environment, including at least 2-5 years of leadership experience.
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• Hands-on experience calibrating test and measurement equipment.
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• High school diploma or GED required
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• Working knowledge of ISO/IEC 17025 requirements.
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• Military PMEL/TMDE/GPETE training or an Associate’s Degree in Electronics or related technical field preferred.
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• Proficiency with Microsoft Office and general computer applications.
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• ASQ CCT certification or equivalent training is a plus.
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• Exposure to budgeting, quoting, or cost control preferred
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• P&L or operational management experience preferred
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