Hoover - Service Advisor - Full Time

Job Description

Job Description

Service Advisor – Be the Voice of the Service Department!

We’re looking for a Service Advisor who thrives in a fast-paced environment and can serve as the essential link between our customers and service technicians. As the central point of communication , you’ll be responsible for understanding customer concerns, coordinating service and repair solutions, and ensuring clear, consistent updates throughout the service process.

You’ll play a key role in creating an exceptional service experience—from diagnosing initial concerns to explaining recommended repairs and maintenance with clarity and confidence.

Key Responsibilities:

• Serve as the primary liaison between customers and technicians

• Accurately identify and communicate vehicle issues and service needs

• Set and manage clear expectations for repair timelines and costs

• Ensure customers are informed on required and recommended services

• Maintain a strong focus on customer satisfaction and retention

Qualifications:

• High school diploma or GED

• At least 1 year of experience in a dealership or large-scale service facility

• Valid, unrestricted driver’s license and clean driving record

• Strong technical knowledge and proven customer service skills

• Ability to stay calm under pressure and handle multiple priorities

• Professional appearance, positive attitude, and excellent communication skills

• Passion for delivering world-class customer service

If you're a team player with a talent for communication and a passion for the automotive industry, we’d love to meet you!