Technical Trainer

Overview The Technical Trainer provides personalized and group training firm-wide for the use of firm systems, applications, workflows, and processes, as well as coordinating external and internal training programs for Holland & Hart business professionals, paralegals, and attorneys. Why Holland & Hart? At Holland & Hart, you feel genuinely supported - surrounded by people who care about your life, your growth, and your well-being, creating a culture employees describe as deeply supportive and balanced. With generous benefits and a strong foundation built on community and inclusivity - reflected in the firm’s diverse, people-first environment; Holland & Hart offers a stable, heart-centered place to build a meaningful career. Essential Duties/Responsibilities Conduct and support technical software training and onboarding for new hires at Holland & Hart. Assist with design and delivery of computer-based and multimedia curriculum. Create and deliver group workshops, individual training sessions, and presentations to all levels within the Firm. Build online content in LMS and develop monitoring solutions to ensure employees are completing all core new hire learning paths and other assigned mandatory trainings, such as security awareness. Educate and guide users to support firm-wide adoption of AI tools by delivering training, resources, and guidance that help users integrate new technology into daily workflows. Work directly with department heads, practice groups, and other end users troubleshooting issues related to software applications and workflows. Update and maintain firm electronic training resources (e.g., portal, videos, blog entries, e-mail tips, as well as LMS curriculum and materials). Coordinate with other system stakeholders to resolve end user issues. Ensure that all assistance given follows department policies, procedures, and standards. Record all incidents in the firm’s IT ticket tracking system. Gathers feedback to make recommendations to increase training efficiency and effectiveness. Perform additional duties and tasks assigned, demonstrating flexibility and a commitment to supporting the firm’s overall objectives. Competencies Communication: Understands the importance of and demonstrates verbal, written, and non-verbal communications. Customer/Client Experience: Creates a consistent and exceptional experience for others, whether directly to external clients/customers or indirectly through internal support, that elevates the overall perception of the firm. Job Knowledge & Technical Skill: Demonstrates an understanding of objectives, duties, responsibilities, and expectations of the job with exceptional quality work. Team Player: Works within team and cross-functionally to meet required results. Job Qualifications (Education, Experience and Certification) Two (2) + years’ experience as trainer, training facilitator, or similar role. Bachelor's degree in a relevant field or equivalent experience; master’s degree in education, Organizational Development, or a related preferred. Software training experience. Law firm experience preferred. Knowledge of AI concepts, tools, generative AI applications, or other rapidly changing technologies. Knowledge of adult learning principles, instructional design methodologies, performance metrics, and training evaluation methods. Familiarity with learning management systems (LMS) and e-learning tools. Strong communication and presentation skills. Knowledge of software applications, including Microsoft Office Suite and other training-related tools. Ability to travel and provide training/support to all Holland & Hart offices as necessary. Physical Requirements While performing the duties of this position, the employee must have the ability to sit, stand and/or walk for extended periods of time; manipulate (lift, carry, move) weights of at least ten (10) pounds; have repetitive wrist/hand/finger movement to work on a computer and/or related office equipment; speak clearly and concisely so listeners can understand; and regularly understand the speech of another person. Work Environment Professional office atmosphere. Sedentary work that primarily involves sitting or standing for prolonged periods. Position may require occasional off-hour meetings and events. Note This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Schedule At this time, this position allows for a hybrid schedule, generally in-office two-to-three days per week and remote 3 days per week. Additional days in-office may be required depending on business need and the demands of specific tasks. The hybrid work structure may change at any time, including the number of in-office day requirement. Compensation Holland & Hart offers of employment take into consideration a candidate’s education, training, and experience, as well as the position's work location, external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. The Colorado salary range is $28.24 to $47.07 per hour. A discretionary bonus may be available based upon performance. Application Window The application window is anticipated to close on or after Friday, April 3, 2026. Holland & Hart reserves the right to close the position prior to or after this date. Benefits Holland & Hart works hard to promote work/life balance with a 37.5-hour scheduled work week for most staff employees, a robust wellness program, and generous PTO and holiday pay for eligible employees. Full-time employees become eligible for benefits on the date of hire, with a benefits offering that includes medical, dental, vision, life, AD&D, EAP, STD, and LTD. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and long-term care insurances, as well as a 401(k)-retirement plan with a company match. In addition, the firm has programs that may provide for educational assistance, free or discounted legal services, and opportunities through the Holland & Hart Foundation, which is a non-profit organization dedicated to creating volunteer opportunities for lawyers, staff, families, and friends of Holland & Hart LLP. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr