Lounge Server

Lounge Server

Serving excellence! Our lakefront restaurant, the Boat Club, is a refined, low-lit restaurant overlooking surrounding mountains and Whitefish Lake. You will serve food, drinks, and a standard of upscale hospitality from the moment our guests take their seats. All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Lounge Server to work with our Food & Beverage Team $10.85 hourly + Tips.

The Lodge at Whitefish Lake, an Averill Hospitality Resort, is Montana's premier lakefront, leisure and outdoor activity destination. The Lodge is a 4-star hotel located only 5 minutes from downtown Whitefish and 10 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

Principle Responsibilities And Position Purpose

The Server is to create the finest experiences for our guest, provide exceptional service and create a connection with our guests with warmth, energy, teamwork, and professionalism.

Main Duties And Responsibilities

• Maintains a professional image.
• Maintains professional working relationships.
• Collects payment for food and beverage services.
• Follows company cash handling and accounting procedures.
• Provides exceptional service experience.
• Excellent product knowledge.
• Guides guests in selecting food and beverage terms.
• T.I.P.S. certifications
• Notifies manager of unhappy guests.
• Performs assigned side work duties.
• Assists manager/chefs as directed.
• Takes drink orders at guest greeting, delivers beverages and offers appetizer. Takes entire order, writes down order, and repeats order to guest for clarification.
• Understand proper food storage and sanitation procedures.

Specific Job Knowledge, Skills, And Ability

Requirements:

• POS system competency with Aloha and Open Table.
• Lift 30 pounds. The ability to carry a tray of food and tray with drinks.
• Able to manage unsatisfactory guest experience and notify manager.
• Able to hear guests' order and needs amidst loud background noise.
• Stands during 68-hour shift.
• Must be able to multitask under stress.
• Must be organized and remain calm during the shift.
• Needs to have a full knowledge of the lunch and dinner menu as well as the wine list

Education:

• Preference for a high school diploma or G.E.D. equivalent.
• Computer and point of sales skills required.

Experience/ Licenses or Certificates:

• 2+ years at a high level, quality establishment.
• TIPS and Food Handler Certifications required.

Schedule and Benefits:

The Server's schedule can be flexible with part- and full-time opportunities. Working evenings, weekends and holidays may be required.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company at Averill Hospitality properties.