Operations Planning and Performance Advisor

Operations Planning and Performance Advisor

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and storm water, and reducing air, noise, and hazardous materials pollution. The Bureau of Customer Services (BCS) supports this mission through metering, billing, customer engagement, and service operations. The Bureau of Customer Services' Metering Operations division manages the City's metering infrastructure, including installations, maintenance programs, contractor oversight, inventory management, and customer communications. The bureau is seeking a highly motivated Operations Planning and Performance Advisor to provide analytical and operational support to the Executive Director of Metering Operations. The selected candidate will assist with work planning, inventory tracking, procurement support, contract documentation, and overtime monitoring. The role requires excellent analytical skills, strong communication abilities, and the capacity to coordinate across units and manage multiple priorities.

Responsibilities:

• Analyze metering and operational data to support workforce planning, scheduling, and performance metrics.
• Prepare reports, summaries, and dashboards for management review.
• Track procurement actions, assist with contract scopes, and assemble supporting documentation.
• Support inventory oversight by tracking stock levels, usage trends, and materials needs.
• Monitor overtime usage, prepare summaries, and identify patterns.
• Coordinate project timelines, maintain trackers, and follow up on outstanding items.
• Draft and edit internal communications, memos, and documentation as required.
• Perform related administrative and analytical tasks to support metering operations.

Preferred Skills:

• Strong analytical, organizational, and problem solving skills.
• Experience with data analysis and reporting tools (e.g., Excel).
• Familiarity with procurement processes or contract development.
• Strong writing and communication abilities.
• Ability to manage multiple deadlines in a fast-paced environment.