Field Chief Technology Officer - Modern Workplace

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology.
We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.
But the heartbeat of SHI is our employees – all 7,000 of them.
If you join our team, you'll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary

The Field Chief Technology Officer (Field CTO) serves as SHI's executive-level advisor for Modern Workplace and End User Compute strategy. Acting as a trusted partner to CIOs, CTOs, Digital Workplace leaders, Infrastructure executives, and business stakeholders, the Field CTO helps organizations develop data-driven strategies, operating models, and transformation roadmaps that enable measurable business outcomes. Rather than functioning as a decision-maker, the Field CTO provides independent guidance, industry expertise, governance frameworks, and executive-level advisory services that enable customers to make well-informed decisions regarding workplace transformation, employee productivity, endpoint modernization, AI adoption, digital employee experience, and technology investments. The role bridges business strategy, technology innovation, hardware lifecycle management, software platforms, managed services, and workforce enablement while helping customers optimize the performance, cost, security, sustainability, and user experience of their modern workplace environments.
Role Description

Executive Advisory & Transformation Leadership

Serve as a strategic advisor to CIOs, CTOs, Chief Digital Officers, and IT leadership teams.
Facilitate executive-level discussions focused on workplace transformation, employee productivity, technology modernization, and future-state operating models.
Guide customers through long-term Modern Workplace and End User Compute strategy development.
Establish transformation governance frameworks that align technology investments with business objectives.
Provide independent recommendations, industry benchmarking, and advisory insights that support customer decision-making.
Lead executive workshops, visioning sessions, and strategic planning engagements.
Represent SHI as an industry thought leader through executive briefings, customer events, analyst interactions, conferences, and advisory councils.
KPI-Driven Operating Model & Governance Advisory

Design and recommend KPI-driven operating models that help organizations measure and optimize workplace performance.
Define governance frameworks that support strategic decision-making across hardware, software, services, and employee experience initiatives.
Establish executive dashboards and success metrics focused on business outcomes rather than technology outputs.
Advise customers on workplace transformation maturity models and organizational readiness.
Help leadership teams align technology investments to measurable productivity, efficiency, financial, and user satisfaction objectives.
Contribute to Quarterly Business Reviews (QBRs), Executive Steering Committees, and Transformation Governance Boards.
Develop executive reporting structures that provide visibility into transformation progress, adoption, value realization, and operational performance.
Modern Workplace Strategy

Provide executive advisory leadership across:
Digital workplace transformation initiatives
Employee productivity and collaboration strategies
Hybrid and flexible work programs
Employee choice programs and device choice frameworks
Digital Employee Experience (DEX) strategy and measurement
Workforce enablement and technology adoption
Endpoint modernization initiatives
Workspace experience optimization
Future-of-work planning
AI-enabled workplace transformation
Position DEX as a strategic business pillar that directly influences productivity, retention, employee satisfaction, technology adoption, and organizational effectiveness.
Hardware & Intelligent Refresh Strategy

Lead strategic guidance around:
AI PCs and next-generation endpoint technologies
Intelligent Refresh programs and device modernization strategies
Employee Choice and device personalization programs
Client computing strategy across laptops, desktops, workstations, tablets, and mobile devices
Device Lifecycle Management (DLM)
Hardware Lifecycle Management (HLM)
Device-as-a-Service (DaaS)
Global deployment and refresh strategies
Sustainability-focused refresh planning
Procurement optimization and lifecycle economics
Asset recovery, redeployment, and disposition strategies
Position Intelligent Refresh as a strategic business initiative that improves workforce productivity, strengthens security posture, lowers operational costs, and accelerates AI readiness.
Software, Microsoft 365 & Value Realization Leadership

Provide executive guidance for:
Microsoft 365 strategy and adoption
Microsoft Copilot deployment and value realization
Endpoint management and modern management initiatives
Microsoft Intune and Unified Endpoint Management (UEM)
Endpoint security and compliance
Collaboration platforms and modern communication solutions
Desktop virtualization and VDI strategies
Digital Employee Experience platforms
Automation and workflow transformation
Beyond technical architecture, advise customers on:
Microsoft 365 ROI frameworks
Copilot business value measurement
Productivity improvement metrics
License optimization strategies
Adoption and change management programs
Technology investment justification and value realization planning
AI, Copilot & Workforce Productivity Strategy
Act as SHI's executive advisor for AI-powered workplace transformation by helping customers:
Develop AI adoption frameworks
Establish governance models for AI initiatives
Create Copilot deployment strategies
Define AI readiness and maturity assessments
Align AI investments with business outcomes
Measure productivity and efficiency improvements
Enable workflow automation opportunities
Identify use cases that drive measurable employee value
Develop executive reporting models for AI business impact
The Field CTO is expected to help customers understand not only how AI technologies work, but how they can be responsibly adopted and governed to generate measurable organizational value.
Partner Ecosystem Optimization

Develop strategic alignment across OEMs, software providers, cloud partners, service providers, and emerging technology vendors.
Evaluate partner ecosystems against customer business requirements.
Advise customers on technology portfolio rationalization and optimization.
Identify opportunities to improve interoperability, reduce complexity, and maximize partner investments.
Maintain executive-level relationships across SHI's strategic partner network.
Services Portfolio Innovation

Provide strategic oversight and advisory input across:
Device Lifecycle Management
Managed Endpoint Services
Modern Workplace Services
Zero-Touch and OTAP Provisioning
Modern Management Services
Integration and Configuration Services
Warranty and Support Services
Service Desk and End User Support
Asset Recovery and ITAD Programs
AI Readiness Services
Benchmarking Services
Next-Generation Device Lab Programs
Position Zero-Touch deployment, OTAP provisioning, Intune, and UEM initiatives as transformational levers that improve agility, reduce operational burden, enhance employee onboarding experiences, and accelerate modernization efforts.
Sustainability & ESG Advisory

Advise customers on sustainable endpoint lifecycle strategies.
Connect refresh and disposition programs to measurable ESG objectives.
Develop reporting frameworks that quantify environmental benefits from device recovery, redeployment, refurbishment, and recycling initiatives.
Help organizations align IT sustainability programs with broader corporate sustainability goals.
Promote circular-economy approaches to endpoint management.
Customer Executive Engagement

Establish trusted advisor relationships with executive stakeholders.
Participate in executive strategy reviews and transformation governance sessions.
Lead QBRs focused on business outcomes and value realization.
Facilitate strategic alignment discussions between technology and business leadership.
Assist customers in developing multi-year workplace transformation roadmaps.
Support large strategic pursuits, executive presentations, and board-level technology discussions when appropriate.
Sales & Business Development Leadership

Support SHI sales teams on strategic opportunities and executive relationships.
Influence large-scale hardware, software, and services engagements through executive advisory and strategic consulting.
Drive thought leadership content and market positioning.
Partner with marketing, services, and solution organizations to identify emerging opportunities and customer needs.
Support revenue growth through trusted advisor relationships and strategic influence.
Behaviors and Competencies

Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
Interpersonal Skills: Can lead others in developing their interpersonal skills, proactively drive organizational interpersonal relationships, and foster a culture of open communication and collaboration.
Negotiation: Can lead strategic negotiations, inspire others to develop negotiation skills, and foster a culture of constructive dialogue and compromise.
Entrepreneurial Thinking: Ability to recognize and create value in uncertain and unstructured situations through innovative thinking and strategic vision.
Impact and Influence: Can drive organizational change and win the support of key stakeholders through effective influence and persuasion.
Analytical Thinking: Can lead and innovate in the application of analytic thinking, solve complex problems, influence others, and contribute to best practices.
Business Acumen: Can provide strategic guidance and insights to drive overall business success.
Technical Expertise: Can create new applications for technical knowledge and skills and can lead the development of technical standards and procedures.
Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
Networking: Can lead strategic networking initiatives, inspire others to develop networking skills, and foster a culture of collaborative professional growth.
Skill Level Requirements

Expert Skillfully engage in discussions to reach mutually beneficial agreements and compromises.
Expert Confidently deliver presentations that simplify and clarify complex issues for diverse audiences across various functions.
Expert Utilize a structured, logical approach to deconstruct and resolve challenging problems effectively.
Expert Possess a deep understanding of business operations, market dynamics, and financial principles to make informed decisions.
Expert Demonstrate emotional awareness, adaptability, and diplomacy to effectively interact across all organizational levels.
Expert Excel in managing tasks, prioritizing responsibilities, and effectively planning time to ensure project success.
Expert Expertly articulate design principles and concepts related to technical architectures and services.
Expert Proficiently discuss and explain interconnected solutions, including cloud, networking, and security.
Expert Other Requirements Completed Bachelor's Degree or relevant work experience required 10+ years of experience in a customer-facing role explaining strategic and tactical concepts 10+ years of experience in a previous role taking concepts and reference architectures to operationalized implementations 10+ years of industry experience 10+ years of experience in architect work with Data Center, IT Operations, IT Automation technologies 10+ years of experience selling into large customer environments -OR- experience interfacing with executive committees at Fortune 1000 organizations
The estimated annual pay range for this position is $250,000 - $350,000 which includes a base salary and bonus.
medical, vision, dental, 401K, and flexible spending
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology.
We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.
But the heartbeat of SHI is our employees – all 7,000 of them.
If you join our team, you'll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.

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