Account Manager

A FirstCall Mechanical CompanyACCOUNT MANAGERLocation: Dallas, TXWHO IS FIRSTCALL MECHANICAL?FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.BENEFITS OVERVIEWFirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:Competitive Weekly PayComprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term DisabilityTime-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for VeteransCareer Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression ProgramGenerous Referral Bonus of $2,500 per referralRole-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowancePOSITION OVERVIEWWe are currently seeking an HVAC Account Manager to support the growth and profitability of our HVAC Service business. This role is responsible for managing and strengthening relationships with existing customers while identifying opportunities to expand service partnerships through projects, maintenance agreements, and HVAC solutions. The ideal candidate is a relationship-driven sales professional with a strong understanding of commercial HVAC systems who can serve as a trusted advisor to customers, identify their needs, provide technical solutions, and drive continued growth and customer retention for FirstCall Mechanical.JOB RESPONSIBILITIESManages and develops relationships with existing commercial and industrial HVAC customers by serving as a trusted point of contact and strategic partner.Regularly communicates with customers to understand facility needs, operational challenges, equipment concerns, and future HVAC requirements.Identifies opportunities within existing accounts for service projects, preventative maintenance agreements, repairs, upgrades, replacements, and additional HVAC solutions.Conducts customer meetings, site visits, and account reviews to evaluate needs and recommend solutions that align with customer goals.Develops a strong understanding of customer facilities, HVAC systems, service history, and business objectives to provide proactive recommendations.Partners with Service Managers, Technicians, Estimators, and Operations Teams to develop solutions and ensure successful execution of customer needs.Prepares, presents, negotiates, and closes proposals for service projects, maintenance agreements, and additional HVAC opportunities.Educates customers on the value of preventative maintenance, system improvements, energy efficiency, and long-term HVAC performance.Maintains customer satisfaction by proactively managing relationships, following up on opportunities, resolving concerns, and identifying future growth opportunities.Maintains accurate customer information, account activity, sales opportunities, and pipeline updates within BuildOps and other company systems while supporting branch growth initiatives.ACCOUNTABILITIESGrows and retains existing customer relationships by identifying opportunities that increase service revenue and strengthen long-term partnerships.Continually develops technical HVAC knowledge, service knowledge, and sales skills through FirstCall Academy and ongoing industry learning.Delivers an exceptional customer experience to ensure we continue to be the trusted HVAC and Refrigeration partner for our customers.Represents FirstCall Mechanical with professionalism, responsiveness, and a commitment to providing value-driven solutions.ORGANIZATIONAL ALIGNMENTThis position reports to the local Branch Leader and works closely with Service Managers, Technicians, Operations Teams, Estimating Teams, and customers to support service growth and customer success.QUALIFICATIONS3+ years of progressive sales, account management, or customer relationship experience, preferably in HVAC, mechanical services, construction, facilities, or a related industry.Experience managing existing customer relationships and identifying opportunities for additional revenue growth.Experience selling HVAC service projects, maintenance agreements, preventative maintenance programs, or related solutions preferred.Working knowledge of commercial HVAC systems, building operations, or mechanical services preferred.Ability to understand customer challenges and translate technical solutions into business value.Strong presentation, negotiation, communication, and relationship-building skills.Ability to manage multiple customer relationships, prioritize opportunities, and drive results.Strong problem-solving skills with the ability to collaborate with internal teams and customers.Experience utilizing CRM or sales management tools preferred.BEHAVIORAL PROFILELANGUAGE SKILLSAbility to read and comprehend instructions, correspondence, and business documents. Ability to effectively communicate professionally through written and verbal communication. Ability to present information clearly and confidently in individual and group settings with customers, clients, and internal teams.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, percentages, margins, and sales projections. Ability to interpret basic reports, service information, and sales metrics.REASONING ABILITYAbility to understand customer needs, evaluate HVAC challenges, recommend solutions, and make sound business decisions. Ability to manage multiple customer relationships, prioritize activities, and adapt to changing customer and business needs.ENVIRONMENTAL REQUIREMENTSThis position requires regular travel to customer locations, job sites, and business meetings. The employee will work in a field environment and interact with customers, technicians, and internal teams.PHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to use hands to operate computer equipment, reach with hands and arms, and communicate effectively. The employee frequently stands, walks, and sits. The employee may occasionally climb, balance, stoop, kneel, crouch, or crawl while visiting customer locations. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role. #J-18808-Ljbffr