Director of Partner Success

Metropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and serve as their trusted advocate and operational champion across product, data, operations, and finance Reporting directly to the VP of Partner Success, you will focus on driving measurable value and retention for our most important portfolio partners rather than traditional sales-focused roles By translating partner objectives into actionable cross-functional initiatives, delivering high-quality reporting, and building durable executive-level trust, you will ensure consistent performance and unlock organic growth opportunities across your portfolio Own end-to-end partner success and retention for a portfolio of strategic partners Serve as the primary day-to-day relationship owner and the partner’s internal advocate at Metropolis, channeling partner reporting, product, and data needs to appropriate internal teams, driving follow-up to completion, and closing the loop Develop a deep understanding of each partner’s business objectives, operational goals, and financial budget while ensuring Metropolis consistently delivers against them Own the financial performance of your portfolio, delivering on partner budget commitments while ensuring internal financial targets are met Partner closely with the Data team to produce high-quality weekly updates, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs) that clearly demonstrate driven value Champion new Metropolis initiatives, products, and service offerings with partners to build the value case, secure buy-in, and drive adoption Unlock growth across the portfolio by adding new accounts within existing partner portfolios and expanding service offerings within accounts already under contract Build durable, executive-level trust through consistent delivery, financial discipline, fast responsiveness, and visible ownership of commitments Lead the resolution of partner escalations by coordinating cross-functional responses and driving root-cause follow-through Serve as the voice of the partner internally to represent their needs in product, operations, and data discussions and help shape priorities accordingly Benefits We subsidize high-quality health insurance coverage for full-time and hourly employees Equity options - We offer ownership opportunities through stock options Wellness benefits - A wellness program designed to support a variety of needs Health insurance - We subsidise high-quality health insurance coverage for full-time and hourly employees 401(k) match - Plan for your future with a 4% company match Parental leave - Receive support prior to, during leave, and as you transition back to work Time off - Unlimited PTO for salaried employees, and a generous PTO package for our hourly employees Paid holidays - We observe major holidays with company-wide closures, and double hourly rates for those who work Hybrid environment - Magic happens face to face, but we support a flexible working model Utilize strong data storytelling skills to translate operational and financial metrics into clear, persuasive value narratives for weekly updates, MBRs, and QBRsRemain composed under pressure to defuse partner escalations and make sound decisions with imperfect information5+ years of relevant experience in a client success, account management, or strategic customer-facing role with a track record of retaining and growing complex accountsExperience leveraging AI tools to transform static workflows into responsive, high-output processesMaintain high responsiveness to set the standard for timeliness and follow-through on all partner and colleague commitmentsCommunicate clearly, concisely, and professionally in writing and in person with cross-functional internal teams and external audiences from site operators to the C‑suiteBuild trusted relationships at multiple levels of a partner organization from local operations through to executive leadershipNavigate and influence internal product, data, operations, and finance teams to deliver results on behalf of the partnerTake complete ownership of projects, action items, and commitments to drive them to completion independentlyDemonstrate strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executivesPossess a background in the parking industry, or experience in real estate, mobility, hospitality, or other operationally complex B2B service environments. #J-18808-Ljbffr