Senior Property Manager

Job Description

Job Description

Bernstein Management Corporation (BMC) has been a regional leader in real estate management for more than 70 years. BMC's investment affiliate is a fully discretionary, private real estate fund with assets valued at over $2.4 billion, low leverage and significant capacity to make additional investments. Focusing almost exclusively on the Washington D.C. metropolitan area, the portfolio currently includes 100+ investments representing over 5,800 residential units and 4.1 million square feet of commercial space including office, retail and industrial assets. BMC's team of over 250 industry experts manage the portfolio with a hands-on, vertically integrated approach. For more information, visit

The Senior Property Manager will oversee two Northwest DC communities, Park Place and Paramount - approximately 200 units spanning affordable, ADU, and market-rate housing with commercial components. Operating with significant autonomy, this leader owns all aspects of property performance: financial results, budgeting, occupancy, expense control, capital planning, team development, and resident relations.

The role demands a seasoned, hands-on leader with a proven record managing complex residential and mixed-use assets. Success requires navigating a layered regulatory environment, partnering effectively with an active tenant association, and making sound business decisions that improve efficiency and maximize NOI. The ideal candidate has built high-performing teams, managed through change, and balanced strategic priorities with daily operational demands. As a key partner to senior leadership, they will identify opportunities, mitigate risks, and drive cost-effective solutions that support the portfolio's long-term success.

Primary Responsibilities*

Management

• Lead, develop, and hold accountable a high-performing on-site team across both properties, setting clear expectations for resident service, leasing execution, compliance, and operational follow-through.
• Recruit, coach, and retain service-oriented property management professionals while fostering a collaborative, solutions-driven culture in challenging operating environments.
• Drive property performance by identifying opportunities to increase revenue, control expenses, reduce avoidable loss, and improve overall net operating income within the constraints of a regulated housing environment.
• Review financial performance regularly, explain variances to budget, and implement corrective action plans to address operational or financial underperformance.
• Ensure implementation of company policies, risk management practices, and operational procedures while maintaining consistent compliance across both assets.
• Promote BMC's core values through visible leadership, sound decision-making, and consistent execution.

Leasing

• Partner with leasing and revenue management teams to support occupancy, retention, and pricing strategies appropriate for each property's condition, resident profile, and regulatory environment.
• Review leasing performance, notice trends, make-ready timelines, and renewal activity on a regular basis to reduce vacancy loss and turnover costs.
• Help shape and execute resident retention, renewal, and marketing strategies that balance revenue objectives with service delivery and asset realities.
• Maintain strong knowledge of local market conditions, competitive properties, and neighborhood dynamics to inform leasing recommendations and property positioning.

Vendor Management

• Oversee third-party contractors and vendors performing work at the properties, ensuring quality, timeliness, safety, and cost-effectiveness.
• Obtain and evaluate proposals, perform bid comparisons when needed, and make recommendations that support both short-term operational needs and long-term asset preservation.
• Coordinate vendor work in occupied buildings with attention to resident communication, access logistics, and service continuity.
• Approve invoices accurately and monitor vendor spending against budget expectations.

Resident Relations

• Manage resident concerns, escalations, and after-hours issues in a timely, professional, and solutions-oriented manner.
• Handle complex resident situations with sound judgment, consistent documentation, and appropriate coordination with leadership and internal partners.
• Prepare and review resident communications, notices, and correspondence to ensure they are accurate, clear, and aligned with company standards and applicable requirements.
• Promote resident retention by building trust, maintaining visibility, and driving a high standard of customer service across both communities.

Building Inspection

• Oversee routine and periodic inspections of building systems, common areas, vacant units, and life-safety conditions to support risk management, resident satisfaction, and asset preservation.
• Identify operational deficiencies and deferred maintenance priorities and partner with maintenance and leadership teams to develop practical action plans.
• Recommend, plan, and help execute capital improvements in occupied residential settings, with attention to budgeting, scheduling, resident communication, and project follow-through.

Compliance and Ownership Communication

• Maintain a strong working knowledge of DC rent control and other applicable housing regulations, and ensure operational practices, notices, and resident interactions are carried out in accordance with requirements.
• Partner with internal teams to support compliance with licensing, inspections, risk management, and documentation standards.
• Prepare clear updates, recommendations, and supporting analysis for senior leadership and ownership regarding property performance, operating risks, resident issues, and capital priorities.
• Serve as a dependable escalation point for issues requiring balanced judgment, discretion, and cross-functional coordination.

Excellent attendance is required to perform the essential functions of this position

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, as described above.

Knowledge, Skills, and Abilities

• Strong understanding of residential property operations, financial management, and team leadership
• Ability to manage complex resident situations with professionalism, sound judgment, and consistency
• Strong analytical, problem-solving, and decision-making skills
• Ability to interpret financial reports, explain variances, and develop action plans
• Excellent written and verbal communication skills, including the ability to communicate effectively with residents, team members, leadership, vendors, and ownership
• Strong organizational skills and ability to prioritize across multiple competing demands
• Ability to work effectively in a fast-paced, high-demand environment
• Proficiency in Microsoft Office and property management systems

Required Education and Experience

• At least five years of residential property management experience, including responsibility for financial performance, team leadership, and day-to-day operations
• At least three years of experience leading and developing on-site teams
• Experience managing complex, older, rent-controlled, rent-stabilized, or otherwise highly regulated residential assets strongly preferred
• High school diploma or equivalent

Preferences

• Experience with Yardi, RentCafe, or similar property management platforms
• Experience managing multifamily assets in Washington, DC or in similarly regulated jurisdictions
• Experience preparing ownership or investor-facing operational and financial updates

BMC's People First Commitment

At BMC, we know that work/life balance is not just important, it's necessary. As a member of our team, your experience will be valued, and your hard work will be rewarded with a generous benefits package including paid time off, medical plan options, 401K match with immediate vesting, rent discount at BMC properties, paid volunteer leave, gym membership contributions, and company-wide social outings.

The market-based pay range for this role is $100,000-$108,000 annually (plus additional bonus incentives). The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

Bernstein Management Corporation is an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable laws.