Call Center Workforce Planner
MDVIP
MDVIP in Boca Raton, FL is seeking a Workforce Planning & Scheduling Specialist to monitor inbound/outbound traffic and agent status, ensuring staffing aligns with forecasted demand and service levels. You will collaborate with management to support performance reporting, use systems like InContact, Salesforce, and NICE WFM, and help drive scheduling, campaign planning, and data-driven decision making in a fast-paced healthcare contact center. #J-18808-Ljbffr MDVIP
Vacancy posted 3 days ago
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