Manager-Credit/Collections

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

As a Manager-Credit/Collections your tasks may include, but are not limited to, the following:

• Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively.

• This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues.

• Leads occupational staff within the organization.

• Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates. Key Responsibilities: - Credit Risk Assessment: Evaluate the creditworthiness of current and potential customers by reviewing financial statements, credit reports, and other relevant data to determine credit risk.- Collections Management: Oversee the collections process, ensuring timely recovery of outstanding debts, setting up payment plans, negotiating settlements, and collaborating with collection agencies when necessary.- Team Leadership and Training: Manage and mentor the credit and collections team. Provide training, set performance goals, and conduct regular evaluations to maintain operational efficiency.- Financial Reporting and Compliance: Prepare regular reports on credit and collections activities, ensure compliance with policies and regulations, and analyze data to recommend improvements.- Other Duties as Assigned: Perform additional tasks as needed, including stakeholder communication, leveraging technology for process improvements, managing departmental budgets, and resolving complex credit disputes to minimize financial loss. Supervisor:

• Yes Education

• Bachelor's degree (BS/BA) desired.. Experience:

• 3+ years of related experience Job Contribution:

• Bilingual (English/Spanish) fluent speaking required for this position.

• Call Center Bilingual Collections Team Manager (English/Spanish) Compensation Offered :Our Manager-Credit/Collections earns between?$70,700 - $106,100 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.? Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage?

• 401(k) plan?

• Tuition reimbursement program?

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)?

• Paid Parental Leave?

• Paid Caregiver Leave?

• Additional sick leave beyond what state and local law require may be available but is unprotected?

• Adoption Reimbursement?

• Disability Benefits (short term and long term)?

• Life and Accidental Death Insurance?

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal?

• Employee Assistance Programs (EAP)?

• Extensive employee wellness programs?

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,

• AT&T internet (and fiber where available) and AT&T phoneCall to actionIf you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Ready to join our team? Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Orlando, Florida

Salary Range:

$70,700.00 - $106,100.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status