Client Solutions Analyst/FT/Nashua

Job Description

Job Description

Client Solutions Analyst

Information Technology • Full-Time • Nashua, NH (Hybrid Available)

Is This Job for You? You Might Be Surprised.

This is an IT role, but it is not a coding job, and it is not about staring at a server. It is about taking ownership of the everyday applications that the people of Triangle rely on to serve our members.

What You Would Actually Do

You become the go-to person for the business applications that keep Triangle running. The technical pieces can be taught. What we cannot teach is the work ethic, the credit union mindset, and the willingness to own something and see it through.

• Be the owner of our key business applications. Get to know systems like Symitar Quest, Synergy, ImageCenter, Entrust, ITM/Active Teller, Easywriter, Enterprise Workflow, Profitstars, Fiserv Prologue, Velera QuickAssist, RingCentral, and others. You will not learn them all on day one. We will train you.
• Help people, not just systems. When a teller, lender, accountant, or trainer hits a wall in one of these applications, you are the next call after the help desk. You troubleshoot, you fix it, or you bring in the vendor and stay with it until it is resolved.
• Coordinate upgrades and new releases. You work directly with our software vendors, plan the timing, test the changes before they go live, and let staff know what is coming and how it affects their day.
• Train and educate your coworkers. When a system gets a new feature or workflow, you are the one who explains it in plain language to the people using it. If you have ever trained a new hire on a system, you already have a head start.
• Manage user access. Set up accounts for new hires, adjust access when people change roles, and remove access when people leave, working hand-in-hand with HR and our Security team.
• Document the way things work. Build the playbooks, configuration notes, and how-to guides that make Triangle stronger and less dependent on tribal knowledge.

Who We Are Looking For

Skills can be taught. We are hiring on character first. The person we are looking for is:

• Dependable. When you say you will handle it, it gets handled. People can count on you.
• Willing to learn. You do not need to know any of these applications today. You do need to be excited about learning them, asking questions, and getting your hands on new things.
• Selfless. You step in when a coworker needs help. You share what you know. You do not hoard information to make yourself look important.

• A team member. You work well across departments. You make the people around you better.
• Humble. You are comfortable saying “I do not know, but I will find out.” You take feedback well and own your mistakes.
• A clear communicator. You can take something complicated and explain it to a coworker, a member, or a vendor in a way that makes sense.

What Is In It For You

• A career step into IT. We will invest in you. You will get exposure to vendor management, project work, system administration, and the broader technology side of the credit union.
• Real ownership. You will own systems, not just tickets. You will see your decisions improve the day-to-day work of your coworkers.
• Mentorship and training. You will work alongside our IT and Information Security teams. We will pay for relevant training and certifications.
• Hybrid schedule. Some on-site work in Nashua, some remote work. You will occasionally travel to our branches and work after hours for upgrades, releases, or urgent issues.
• Growth path. This is a role we expect to grow from. Strong performers can move into senior analyst, system administration, or project leadership over time.

The Honest Stuff You Should Know

• Some upgrades and projects happen after hours or on weekends. We plan ahead, but the work has to happen when members are not using the systems.
• You will travel between our branches when projects or training require it. Reliable transportation is needed.
• You will need to be comfortable lifting and moving the occasional piece of computer hardware.
• You will be the calm voice on the phone when something is broken. That takes patience and steadiness.

Background and Education

One to three years of experience in a role where you administered, supported, configured, or became the in-house expert on a business application. Credit union or banking experience is a strong plus.

A bachelor’s degree, or industry certifications, or equivalent real-world experience in our systems. ITIL Foundation is a plus but not required. We care more about what you have done and how you have learned than the line on the resume.