Task Manager (O-5 Billet) Non-Supervisory - External

Summary This U.S. Public Health Service position reports to the TPSU deputy chief and is non-supervisory. The incumbent manages IHSC's Tasking Management Program, handling monthly information requests from internal/external agencies. Duties include tracking, coordinating, managing, clearing, submitting, and documenting official responses to ensure quality communication. The position is only open to current USPHS officers. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Duties The incumbent is responsible for administering, analyzing, and managing IHSC's requests for information and responses. The incumbent directs tasks to appropriate IHSC staff for a response; analyzes responses; ensures response complies with IHSC writing standards and formats; facilitates response through clearance process; submits responses; and retains official responses on behalf of the agency. Actions include, but are not limited to: Stays abreast of, and follows, agency policies and procedures for requests for information (e.g., FOIA, Privacy, writing style guide). Receives and analyzes tasks to clarify information requested; researches related tasks and historic responses to ensure consistency; triages and prioritizes taskings. Routes the task to appropriate IHSC staff and provides support (e.g., templates, directions). Enters and manages all tasks using the IHSC Task Management System (ITMS). Serves as a liaison between IHSC staff and requestors; convenes and coordinates staff on complex tasks with multiple units or facilities as needed. Negotiates suspense dates and provides updates on tasks in progress with requestors (e.g., ICE offices). Monitors progress to ensure timely responses; establishes internal due dates; follows up as needed. Confers with IHSC staff on substantive issues and provides technical guidance; advises on policies and procedures relevant to taskings. Coordinates, reviews, and edits responses IHSC staff provide; ensures responses meet policy, procedures, and writing style guide requirements; ensures responses are acceptable for submission. Facilitates and obtains appropriate clearance prior to submission to requestor. Prepares and submits a consolidated, professional response. Develops, maintains, and implements task management policy and procedures. Provides progress, status updates, summary reports, and workload analyses to the TPSU deputy chief. Communicates issues related to tasks, software, and procedures to the team, TMP program manager, and TPSU deputy chief. Works as part of a team to resolve issues impacting the program. Plans, develops, and delivers training sessions related to IHSC task management. Reviews unit operations; develops, recommends, and, as appropriate, implements strategies to improve workload, performance, and efficiencies. Leads and/or contributes to special projects of strategic, operational, and tactical importance. Performs other duties as assigned. Requirements Conditions of employment You must be a U.S. citizen to apply for this position. You must successfully pass a background investigation. You must successfully pass a drug screen. Males born after 12/31/59 must certify Selective Service registration. Requirements by Closing Date: meet all requirements by the closing date unless otherwise noted. Service Remaining Requirement Agreement: upon appointment, officers will serve an 18 to 24-month commitment to IHSC. Assignment Pay Agreement: you must not have a current Assignment Pay Agreement; if you have one, it must be fulfilled within 90 days of your application submission. Applicants must be a current USPHS Commissioned Corps Officer. CAD candidates are not eligible. Civilians are not eligible. PHS officers must participate in IHSC TDY On-Call Schedule (ITOS). ITOS is either a full month or two 16-day periods per year where the officer must be available to serve. Qualifications PHYSICAL DEMANDS: Sitting/standing for extended periods (6-8 hours); working duty hours in shifts or during evenings/weekends; performing repeated bending; average manual dexterity for computer operations; phone use for extended periods. Memorandum of Agreement: U.S. Public Service Commissioned Corps officers are detailed to DHS as described in the MOA. Education and Knowledge, Skills, and Abilities: A master’s degree or higher with at least five years of relevant professional experience; at least two years in management/administration/evaluation of public health programs. If licensed clinically, maintain currency with licensure/certifying body; may perform clinical activities during critical needs. Proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint). Effective written and oral communication; ability to edit and format per agency style guide and plain language requirements. Knowledge of IHSC health care system, program principles, missions, and applicable correctional health care standards. Ability to interact and collaborate with IHSC, ERO, ICE, DHS offices and all management levels. Knowledge of task management procedures and policies (e.g., Privacy, FOIA); independent, proactive work style; ability to manage multiple tasks. Flexibility to adapt to schedule changes; preferred knowledge of detention health care standards (e.g., ICE National Detention Standards). Additional information Supervisory controls Incumbent reports to the TPSU deputy chief. Tasks are usually short-term or recurring; manages own work; supervisor reviews for quality and timeliness. Special projects are long-term or recurring; supervisor provides input to ensure attainment of objectives. Guidelines may require judgment to adapt policies; recommendations for guideline changes are expected. A federal benefits package is offered; eligibility depends on position type. Review our benefits; eligibility depends on position type. Evaluation You will be evaluated based on qualifications adherence. The agency will review your resume and supporting documentation to verify minimum qualifications. You may be selected for an interview at the hiring authority’s discretion; you will be notified of selection or non-selection. #J-18808-Ljbffr U.S. Immigration and Customs Enforcement (ICE)