Patient Services Representative

Description Cornerstone Family Healthcare is actively recruiting for a Patient Services Representative to join our growing team in Middletown, NY. RATE OF PAY/SALARY: $20.00 per hour WORK LOCATION(S): Middletown, NY STATUS: Full-time

CORNERSTONE’S MISSION:

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.

CORNERSTONE BENEFITS:

Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays Description of Duties: Demonstrates excellent customer service skills at all times: Greets all patients promptly upon entering the patient waiting area,responds promptly and appropriately to their request. Uses appropriate phone etiquette, treating all callers with courtesy andrespect. Is attentive to all callers placed on hold and diligently monitorstime spent on hold. Monitors the patient waiting area and ensures that it is kept clean andorderly. Notifies the practice manager or Administrator on Duty of patients in thewaiting room with an extended wait time. Schedules appointments, changes appointments and cancelsappointments as needed. Verifies scheduled appointments when a patientpresents as an appointment/walk in to ensure that they still want/needother scheduled appointments. Participates in the departmental patient registration process CORNERSTONE policies and procedures: Verifies patient information at each visit and makes necessary updates inthe practice management system. Ensures that required documentation is collected for each patient; photoidentification, insurance information, birth certificate (pediatrics), etc. Scans registration documents, patient identification, insurance card andother required documentation to the practice management system. Verifies insurance eligibility and PCP for each patient at every visit andaccurately enters into the practice management system. Isknowledgeable about different types of insurance and their general rules(i.e. PPO/HMO and PCP/referral rules). Collects copayments and visit payments at the time of registration. Makes appropriate referrals to the Patient Billing Coordinator forpatients who cannot pay their copayment. Participates as part of a Care Team, including but not limited to: Alerting the Care Team of any potential barriers (anticipated insurance,financial issues, etc.) that may cause delays or difficulties during the day. Participates in Quality Improvement activities with the Care Team ordepartment. Follows up on referrals for assigned provider, tracking consultation notesuntil they are received, documenting appropriate follow up in EMR andcalling patients/specialists when necessary. Completes referrals in EMRwhen consultation notes have been received. Completes referral reporting on a monthly basis and submits to theReferrals Supervisor Provides patients with information regarding specialty referrals andassists with making appointments as needed. Monitors provider schedule on a daily basis, ensuring that all visits havebeen completed or marked as a DNKA at the end of the day. Completes all DNKA follow up with the patient and documentsappropriately in EMR. Confirms appointments for the following day’s appointments. Administers the requisite amount of Patient Satisfaction Surveys Remains knowledgeable about the Sliding Fee Scale (SFS): Is knowledgeable about the SFS policies and required documentation. Offers sliding fee scale to patients with no insurance. Follows CORNERSTONE policies and procedures to qualify patients forthe SFS as necessary. Provides cross coverage in other departments as assigned. Maintains confidentiality of all aspects of the center including, but not limited to,patient confidentiality, financials, and employee relations. Attends and participates in monthly department, All Staff and other requiredmeetings. Perform other related duties as assigned Requirements High School Diploma or GED Bilingual (Spanish and English) #J-18808-Ljbffr Cornerstone-Family-Healthcare