Quality Technician III

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit for more information about Dentsply Sirona and its products. Scope Ensure compliance of product manufacturing through product evaluation, testing, and evaluation of production documentation for Device History Records (DHRs). Perform investigations and support the development of inspection procedures and test methods. Train QC Inspectors in both incoming and in-process QC inspection techniques. Perform daily quality inspection on incoming goods, finished product, and component goods in a timely manner. Reporting Relationships Reports To: Quality Manager Key Responsibilities Ensure timely completion and execution of daily quality inspection activities. Perform receiving, in-process, and/or final inspection and testing activities for distributed and manufactured products as required to ensure product quality. Utilize electronic testing equipment such as Starrett and Keyence Video Measurement Systems. Develop product Certificates of Conformity for Dentsply Sirona entities. Complete required paperwork, update associated product status, enter data, and file documentation. Communicate quality-related problems to Quality Management, Operations, and Supply Chain as required. Execute quality-related software transactions in applicable ERP or other software applications. Perform other random quality inspection and testing activities as needed. Participate in failure investigations and determine the source of defective products; work with cross-functional teams to solve and mitigate quality issues. Ensure appropriate communication to Supply Chain, Quality Engineers, and management of quality-related problems and drive corrective actions. Maintain proper quality procedures, work instructions, and inspection procedures; update as required. Train quality technicians and ensure all training records are current. Support the non-conforming product process, including timely control and communication with cross-functional team members; support QEs in MRB meeting functions. Ensure all documents are completed fully and accurately and appropriately filed for tracking purposes. Interface with Procurement to ensure timely return of NC Materials/Products to suppliers. Obtain additional information from cross-functional teams as needed to ensure completeness of all required documentation. Document quality data using Good Documentation Practices both manually and electronically, ensuring data is retrievable for continuous improvement activities. Escalate any new, unknown risks or hazards identified through inspections to QEs for further evaluation and decisions. Provide quality control support for all internal/external audit activities. Act as a change agent for quality inspection techniques, including identifying non-value added activities. Assist in complaint investigations. Serve as site internal auditor. Maintain quarantine inventory. Catalog retains and DHRs as assigned. Maintain up-to-date training compliance via LMS. Develop a team culture to provide an optimum environment for employees’ growth and contribution. Follow all established health and safety policies. Commit to Dentsply Sirona values and strategic goals. Other duties as assigned. Decision Rights Accountable (Final Decision Rights) Consulted: Quality Control IP Development, Inspection Techniques, Dentsply Sirona Policies, Dentsply Sirona Orthodontics Strategies Competencies and Key Skills and Experience Typical Background Dentsply Sirona employees are expected to successfully demonstrate behaviors aligned with core values. Those values include: We are one global team We live and breathe high performance and personal accountability We demonstrate passion for innovation and shape the dental industry We bring out the best in our people We act with uncompromising integrity We improve the practice of dentistry with an unrelenting commitment to customers Educational Qualifications: High School Graduate Some College Preferred Required Knowledge, Skills, and Abilities: 5+ years of manufacturing, quality assurance/control in a medical device environment Fluent English speaking and writing skills; knowledge of Spanish is a plus Excellent communication and influence skills with the ability to work interactively with off‑site resources Working knowledge of US medical device regulations (21 CFR Parts 820, 803, 806) required Working knowledge of standard quality system requirements (ISO 13485, Medical Device Directive, Canadian Medical Device Regulation, MDSAP) preferred Prior experience as an internal auditor preferred Ability to assess risks and recommend contingency plans and strategies to mitigate risks Strong problem‑solving skills and ability to make firm decisions Highly motivated self‑starter who can function in a fast‑paced team‑oriented environment with minimal supervision Excellent problem‑solving, time management, organizational, and interpersonal skills; ability to work independently Ability to deal with a variety of variables in situations where limited information exists Ability to manage conflict Ability to articulate thoughts and ideas effectively through written and oral communication Proficient in Microsoft Office software, including Outlook, Word, Excel, and PowerPoint, as required Microsoft Dynamics AX knowledge preferred Ability to perform effective investigative and root‑cause activities Ability to multitask and prioritize work to meet defined timeliness requirements Must be detail‑oriented and well‑organized Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law. Eligibility: All successful applicants must be eligible to work in the country the position is based. Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to View email address on click.appcast.io. Agencies: Dentsply Sirona does not accept unsolicited requests or applications submitted by Recruitment Agencies/Search Firms. Notice on Fraudulent Job Offers: If you suspect a fraudulent source is offering you a job, please review information at careers.dentsplysirona.com. 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