Senior Benefits Specialist

Position Overview The Senior Benefits Specialist supports the design, administration, and compliance of CrossCountry Mortgage’s employee benefits programs, including medical, dental, vision, life, disability, and voluntary benefits. This role also contributes to the administration and compliance of employee leave programs under federal, state, and local requirements, including the Family and Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA). Responsibilities Administer and manage day-to-day operations of employee benefit programs including medical, dental, vision, life, disability, and voluntary benefits. Support the annual open enrollment process, including plan configuration, communications, and employee support. Manage vendor relationships and act as a primary contact for brokers, carriers, and third-party administrators. Administer and support the company’s 401(k) and non‑qualified retirement plans, including eligibility, employee communications, and coordination with recordkeepers and advisors. Maintain accurate benefit records and ensure data integrity within HRIS systems. Respond to employee inquiries and provide high‑quality customer service. Deliver benefits presentations for new hire orientation and prospective candidates, including executive or key hires, both in‑person and virtually. Provide administrative support for CCM’s leave of absence programs and processes, including medical, parental, military, and personal leaves. Assist with leave administration in compliance with the Family and Medical Leave Act, the Americans with Disabilities Act, and applicable state and local leave laws. Partner with the Leave of Absence Specialist and third‑party administrator to track leave cases and employee communications. Guide managers and employees on leave procedures, return‑to‑work/Fit for Duty forms, and additional assistance as needed. Qualifications and Skills 5+ years of self‑funded benefits administration experience, preferably with a large employer operating in multiple states. Experience supporting leave of absence programs, including FMLA and state leave laws. Experience administering 401(k) retirement plans. Experience working with benefits brokers, carriers, and third‑party administrators. Experience with HRIS and benefits administration systems; Workday experience is preferred. Experience working with a third‑party vendor, preferred. Advanced knowledge of health and welfare and retirement benefit programs, as well as related compliance requirements. Excellent analytical, organizational, and problem‑solving skills. Excellent communication and employee service skills. Skilled at managing multiple priorities in a high‑volume environment. Equal Employment Opportunity CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. #J-18808-Ljbffr