Customer Experience Specialist

Job Description

Job Description

We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract capacity with the potential for a permanent role. This position focuses on delivering responsive support to customers by handling product questions, managing orders, and resolving service issues with accuracy and professionalism. The role works closely with sales, operations, and other internal partners to keep customers informed and ensure a smooth order experience from inquiry through delivery.

Responsibilities:
• Respond to customer questions related to product availability, pricing details, order progress, and suitable product options while providing timely and accurate information.
• Build strong working relationships with customer accounts and sales partners to support satisfaction, clear communication, and dependable service.
• Process incoming orders through approved channels and verify order details to promote efficient and accurate fulfillment.
• Monitor open orders, identify potential delays or issues, and communicate updates promptly to customers and internal teams.
• Investigate customer concerns and service requests, coordinate with cross-functional partners, and drive issues through to resolution.
• Assist customers with navigating online tools and resources so they can more easily access information and complete routine tasks.
• Maintain up-to-date knowledge of company products, procedures, and service practices through training and ongoing learning.
• Provide day-to-day guidance to newer team members and help document processes that support consistent service delivery.
• Support priority accounts and special assignments as needed while contributing ideas that improve workflow and customer experience.
• Follow safety expectations, established procedures, and performance standards in daily work activities.• 2-3 year college degree, certificate, or equivalent combination of education and relevant experience.
• 3-5 years of experience in a customer support, customer service, or order management environment.
• Hands-on experience working with purchase orders and customer order processing.
• Strong customer service skills with the ability to handle inquiries, complaints, and follow-up activities professionally.
• Ability to communicate effectively with customers, sales teams, and internal departments across multiple channels.
• Strong attention to detail and organizational skills for managing order accuracy, updates, and issue resolution.
• Comfortable learning product information, internal procedures, and web-based tools to support customers effectively.