Customer Experience Specialist

Job Description

Job Description

We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract-to-permanent role. This position focuses on delivering responsive support to customers by managing inquiries, coordinating orders, and helping ensure a smooth experience from request through fulfillment. The ideal candidate brings strong customer service skills, attention to detail, and the ability to work effectively with internal teams to resolve issues and keep customers informed.

Responsibilities:
• Respond to customer questions related to product options, pricing, availability, order progress, and general service needs with accurate and timely information.
• Build strong working relationships with customer accounts and sales partners by setting clear expectations and providing dependable follow-through on open requests.
• Process incoming orders through approved communication channels and review submissions for completeness and accuracy before entry.
• Monitor order activity from entry through shipment, identify potential delays or issues, and coordinate with the appropriate teams to address them quickly.
• Communicate proactively with customers and sales contacts when timelines, inventory, or delivery expectations may change.
• Support customers with website navigation and online ordering resources to improve ease of use and self-service adoption.
• Maintain current knowledge of company products, brands, and internal procedures through training and ongoing learning.
• Provide day-to-day guidance to newer team members, share process knowledge, and help document standard procedures as needed.
• Assist with priority orders, special assignments, and service improvement efforts that enhance operational efficiency and customer satisfaction.• 2-3 year college degree, certificate, or equivalent combination of education and related experience.
• 3-5 years of experience in a customer support, customer service, order management, or similar role.
• Demonstrated ability to manage purchase orders, order entry, and follow-up activities with strong accuracy.
• Strong customer service background with the ability to handle inquiries, complaints, and issue resolution professionally.
• Clear written and verbal communication skills with the ability to work effectively across sales, operations, and support teams.
• Comfortable using business systems, email, and web-based tools to manage customer requests and order information.
• Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.