Outlet Manager

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers’ ballpark and Dallas Cowboys’ Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreThis position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner.Essential Functions and ResponsibilitiesMaintains outlet staffing levels so as to provide for optimal performanceRepresents the Director of Food and Beverage in his/her absenceEnsures adherence to departmental and Loews Hotels guidelines, policies and proceduresResponsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory controlPersonally supervises outlet activities to ensure quality production/delivery of product/serviceInteracts with guests frequently to ensure satisfaction and enjoyment of dining experiencePrepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelinesReviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishesCommunicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP’s expectedInterviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standardsFollows New Hire Training and ongoing Star Service Competency program in accordance with hotel policyEvaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve sameCoaches, counsels, retrains employees as needed to ensure superior levels of performanceAttends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotelAttends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activitiesEvaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performanceVisible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room serviceOther duties as assignedSupportive Functions and ResponsibilitiesPromotes and applies teamwork skill at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, Friendly, and helpful to guests, management and fellow employeesAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsAddresses guests by their names at all timesIs friendly, sincere, and professional to make guest(s) feel importantQualificationsAssociate of Science degree or higher in Hospitality or Food Service managementThorough knowledge of all matters related to the proper administration of “up-scale” food service operationsTwo years management experience in hotel or free standing “quality” food service operationCertification as ”Food Service Manager” or other as required by State County or Local regulations or ability to obtain such certificationAbility to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteriaEffective management, leadership, organizational and communication skillsAbility to work flexible schedule to include weekends and holidaysAddresses guests by their names at all timesIs friendly, sincere, professional to make guest feel importantSummaryLocation: TX - Arlington - Live! by LoewsType: Full time