Contact Center Agent I

Job Description

JOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION

A remote schedule is possible after 90 days of training and probation.

POSITION SUMMARY: We are seeking a dedicated and compassionate Contact Center Agent to join our team. The Contact Center Agent will serve as the first point of contact for patients over the phone, ensuring a positive experience by providing exceptional customer service and support. The primary responsibilities include greeting patients, scheduling appointments according to established protocols, and will be responsible for sending messages to medical staff for inquires for medication refills and ensuring timely and accurate escalation to the appropriate department when necessary. The successful candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. This position requires a proactive approach to problem-solving, a commitment to delivering high-quality service, and the flexibility to perform other administrative support duties as assigned. If you are passionate about helping others and thrive in a dynamic healthcare environment, we encourage you to apply for this rewarding opportunity.

Qualifications

REQUIREMENTS

EDUCATION AND/OR EXPERIENCE:

• High school diploma or general education degree (GED) required.
• Minimum six months Receptionist, Front Desk, Call Center, or Contact Center experience required.
• Computer experience required; ability to work with Windows-based programs strongly preferred.
• Bilingual Spanish / English or Navajo / English preferred.

ABOUT PMS

• Founded in 1969, PMS is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico.
• Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs.
• We concentrate our resources on meeting the needs of underserved areas of New Mexico.
• We operate the largest network of federally qualified health centers in the state.
• PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Health Plan.

WHY PMS?

• Mission-driven organization
• Competitive salaries
• Nine paid holidays and generous PTO
• Medical, dental & vision insurance
• Free Life & LTD coverage
• Free discretionary pension plan contribution
• Employee recognition and engagement activities
• Robust training program
• Tuition Reimbursement

EOE/AA/M/F/SO/Vet/Disability