Customer Service Rep

Customer Service Rep We are seeking a Spanish-speaking (Spanish speaking) Customer Success Agent to join our Support Team. We are looking for skilled candidates with excellent interpersonal skills and the ability to troubleshoot customer service inquiries and provide timely customer feedback and support applications, among other duties. As a part of Tyler's corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector. Location North Logan, Utah Travel 0-5% Responsibilities As a customer service representative, you will manage incoming calls, online chats, and customer service inquiries. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Qualifications Customer support experience is preferred but not required Strong phone contact handling skills and active listening Familiarity with CRM systems is preferred but not required Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively Bilingual - Spanish speaking State-Specific Salary Range Disclosure Requirements Salary will generally fall between $33,072 - $43,514 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing View email address on click.appcast.io or by calling View phone number on click.appcast.io. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. #J-18808-Ljbffr