Manager, Restaurants + Bars ($75-$85K) - InterContinental San Francisco
$75k - $85kFull-time
IHG Hotels & Resorts
About the Role At the InterContinental San Francisco, exceptional hospitality is at the heart of everything we do. We are seeking a dynamic, service-driven Food & Beverage Operations Manager to lead daily outlet operations, inspire and develop our colleagues, and deliver memorable dining and beverage experiences that reflect our commitment to luxury hospitality. This role is ideal for a leader who thrives in a fast-paced, high-volume environment and understands how to balance exceptional guest service with operational excellence. The successful candidate will bring a hands-on leadership style, and a passion for building engaged teams, elevating service standards, and creating experiences that keep guests coming back. Reporting to the Director of Restaurants, this visible leader will be an ambassador for the hotel, and will foster a culture of accountability, collaboration, recognition, and continuous improvement while partnering with colleagues across the property to achieve our operational and business objectives. What You'll Do Lead Operations & Deliver Exceptional Guest Experiences
- Oversee daily food and beverage outlet operations, ensuring efficient service, consistent quality, and adherence to luxury hospitality standards.
- Plan, schedule, and assign work to ensure appropriate staffing levels and operational coverage based on business needs and anticipated guest volumes.
- Ensure guests are warmly welcomed upon arrival and receive attentive, personalized, and professional service throughout their experience.
- Establish and implement effective service recovery practices, empowering colleagues to resolve guest concerns promptly and thoughtfully while protecting guest satisfaction and loyalty.
- Monitor operational performance and proactively identify opportunities to improve service delivery, efficiency, and the overall guest experience.
- Maintain a visible leadership presence on the floor, providing hands-on support during peak periods and assisting the team as needed.
- Serve as Manager on Duty as assigned, representing the hotel and supporting overall property operations.
- Lead, coach, and develop food and beverage colleagues, fostering a positive, inclusive, and performance-driven work environment.
- Establish, communicate, and consistently reinforce departmental policies, procedures, service standards, and performance expectations.
- Ensure colleagues receive appropriate training, required certifications, and the tools and resources necessary to perform their roles effectively.
- Provide ongoing feedback, recognize outstanding performance, and support professional growth and leadership development.
- Recommend and initiate personnel actions, including compensation, performance management, and disciplinary matters, in accordance with company policies and applicable labor agreements.
- Conduct regular team meetings and pre-shift briefings to communicate promotions, daily specials, operational updates, service priorities, and other relevant information.
- Promote teamwork, accountability, and open communication while addressing performance concerns and resolving workplace conflicts constructively.
- Manage labor costs, control operating expenses, and maximize outlet profitability while maintaining appropriate staffing levels and exceptional service standards.
- Monitor revenue, expenses, productivity, and other key performance indicators to identify trends, address variances, and implement corrective actions.
- Develop creative promotions, menu features, beverage initiatives, and other programs that enhance the guest experience, drive revenue, and support broader food and beverage strategies.
- Evaluate promotional effectiveness through guest feedback, sales performance, and financial results, adjusting strategies as needed.
- Identify opportunities to increase revenue, improve operational efficiency, reduce costs, and strengthen overall business performance.
- Ensure appropriate controls are in place for cash handling, credit transactions, and financial reconciliation.
- Minimize waste, breakage, and unnecessary expenses through effective inventory controls and responsible resource management.
- Ensure bar equipment, including sinks, taps, blenders, and point-of-sale systems, remains clean, safe, and in proper working condition.
- Maintain outlet cleanliness, organization, presentation, and stocking levels in accordance with hotel standards and anticipated business volumes.
- Partner with vendors to maintain appropriate inventory levels, address service concerns, negotiate or discuss pricing, and ensure the timely delivery of quality products and supplies.
- Ensure operational practices meet applicable safety, sanitation, regulatory, and company requirements.
- Build strong working relationships with Sales and Marketing, Catering, Banquets, Housekeeping, Engineering/Maintenance, Front Office, and other hotel departments to ensure seamless operations.
- Collaborate with internal and external partners to support hotel initiatives, enhance the guest experience, and achieve shared business objectives.
- Maintain professional relationships with guests, vendors, regulatory agencies, community partners, and other relevant stakeholders.
- Represent the hotel with professionalism and enthusiasm, serving as a visible ambassador for the InterContinental San Francisco and its commitment to exceptional hospitality.
- Perform other duties as assigned, including providing hands-on operational support to bar and service teams during periods of high demand.
- A minimum of two years of experience in food and beverage management, or an equivalent combination of education and relevant experience.
- A bachelor's degree in Hotel Management, Hospitality Management, or a related field is highly desirable.
- Sommelier credentials and/or other relevant beverage certifications are highly desirable.
- Experience in a large, complex hotel operation, ideally a luxury property with 500 or more guest rooms, is preferred.
- Familiarity with the San Francisco City Collective Bargaining Agreement or experience working in a comparable unionized hospitality environment is preferred.
- Strong knowledge of food and beverage operations, luxury service standards, and hospitality best practices.
- Excellent written and verbal communication skills in English are required. Additional language skills are strongly preferred.
- Demonstrated ability to lead a complex, high-volume operation while maintaining exceptional guest and colleague experiences.
- Proven ability to coach, develop, and motivate colleagues while building a culture of accountability, engagement, recognition, and continuous improvement.
- Excellent interpersonal, communication, conflict-resolution, and decision-making skills.
- Strong organizational skills and the ability to prioritize competing demands, adapt to changing business needs, and make sound decisions in a fast-paced environment.
- A track record of identifying operational challenges, implementing effective solutions, and achieving measurable results.
- The ability to build trusted relationships with guests, colleagues, ownership, senior leadership, vendors, and community partners.
- Leads by example and maintains a visible, hands-on presence during service.
- Balances True Hospitality with sound business judgment and financial accountability.
- Takes pride in developing people, recognizing achievements, and creating an environment where colleagues feel supported and empowered to succeed.
- Anticipates guest needs and responds to challenges with professionalism, empathy, and thoughtful service recovery.
- Embraces collaboration, accountability, and continuous improvement.
- Is passionate about representing the InterContinental San Francisco and delivering memorable experiences that reflect the standards of a luxury hotel.
- FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
- Complimentary chef-prepared meals in our Colleague Dining Room.
- Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
- Exclusive IHG One Pass Travel Program , offering deeply discounted room rates at IHG hotels worldwide.
- 50% off food and beverage when traveling on eligible IHG One Pass rates.
- BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
- Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
- Wellness and Sick Time accrued each pay period based on the number of hours you work.
- Eleven paid holidays each year.
- 401(k) retirement plan with company matching.
- Paid parental leave to support growing families.
- Training, development, and career advancement opportunities with one of the world's leading hospitality companies.
Vacancy posted 13 days ago
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