Mailroom Services Lead

Morris Plains, NJ, USA | Hourly | 25.00-27.00 per hour DOE | Full Time

| Eligible for: PTO (Vacation, Sick, and Holiday), Medical, Dental, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Role Summary:The Morris Plains Mailroom Lead / Site Lead is responsible for the daily operation of the Morris Plains mailroom, package flow, outbound shipping, hazardous shipment support, and onsite retailstore support. This role serves as the primary onsite lead for mailroom activity and must work closely with internal departments, associates, vendors, and management to ensure all packages and materials are received, processed, delivered, shipped, and documented accurately and safely. The Site Lead is expected to maintain a high level of organization, service, compliance, and follow through.

Key Responsibilities:

Mailroom OperationsOversee the daily operation of the Morris Plains mailroom.Receive, inspect, review, document, process, sort, prepare, and deliver all materials received through the Mail Center.Manage inbound and outbound package flow to ensure timely receipt, internal delivery,pickup, and shipment.Deliver, pick up, and transport materials within and between departments.Pick up outbound boxes and packages from internal customer locations.Sort packages and materials into appropriate categories using established procedures.Prepare items for processing, shipment, courier pickup, or internal transportation.Deliver office supplies, copy paper, and other approved business materials as needed.Maintain a clean, organized, and safe mailroom environment.

Shipping and Courier SupportPrepare and process outbound courier shipments using approved carrier systems andequipment, including UPS and other service providers.Support domestic and international shipping needs in accordance with company process.Ensure all shipment documentation is complete, accurate, and compliant before release.Maintain shipment logs, activity records, and required reporting.Escalate shipping exceptions, delays, documentation issues, or compliance concerns tomanagement.

Hazardous Materials / Dangerous Goods SupportSupport hazardous shipment activity in accordance with company policy and applicablesafety requirements.Follow all required handling, packaging, labeling, and documentation procedures forhazardous or regulated shipments.Hazardous shipping knowledge is preferred.Hazardous shipping certification is a plus. Training will be provided where required.Safety and SecurityInspect deliveries for suspicious, threatening, damaged, leaking, or non-compliant items.Follow all safety and security procedures at all times.Immediately escalate suspicious packages, safety concerns, hazardous material issues, or damaged shipments.Ensure materials are handled, transported, and stored safely.Maintain awareness of site safety requirements and emergency procedures.Work Orders and Administrative SupportReceive and process work order service requests in the applicable format or system.Enter activity data into logs and maintain accurate records.Track open items, follow up on pending requests, and communicate status updates as needed.Support reporting requirements tied to mailroom volume, package activity, shipping, supplies, and service requests.Onsite Retail Store SupportSupport the operation of the onsite retail store.Maintain product stocking and store readiness.Support point-of-sale system activity as required.Assist with inventory control, replenishment, organization, and general store operations.Escalate POS, inventory, or product issues to management.Cross-Functional SupportCommunicate professionally with associates, internal departments, vendors, and management.Cross-train on other roles within the department to support business continuity.Provide coverage and support during staff absences or operational gaps.Carry out additional duties as assigned by management.Required Skills and QualificationsExperience in mailroom, shipping, logistics, facilities, office services, or site operations preferred.Ability to receive, sort, process, move, and ship packages and materials accurately.Working knowledge of carrier systems such as UPS, FedEx, DHL, or similar platforms preferred.Strong attention to detail and documentation accuracy.Ability to follow established process and safety procedures.Strong communication and customer service skills.Ability to prioritize work in a fast-paced environment.Ability to work independently while escalating issues appropriately.Basic computer skills required.POS or retail store support experience preferred.Hazardous materials / dangerous goods shipping knowledge preferred.Hazardous shipping certification is a plus; training will be provided where required.Physical RequirementsAbility to stand, walk, bend, lift, push, pull, and move packages or materials throughout theworkday.Ability to lift and transport boxes and supplies in accordance with site safety guidelines.Ability to perform hands-on mailroom, shipping, delivery, and stocking tasks.

Success in this role will be measured by:Accurate and timely processing of inbound and outbound packagesStrong control of hazardous shipment handling and escalationConsistent completion of delivery and pickup requestsAccurate logs, records, and shipment documentationClean, organized, and safe mailroom operationReliable onsite retail store supportStrong associate service and communicationAbility to maintain operations during staffing gaps or shifting business needs

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