Web Operations & Program Management Lead

Microsofts mission is to empower every person and every organization on the planet to achieve Consumer Marketing we bring that mission to life by transforming how customers discover compare and buy Windows and Surface devices on the web.

We are seeking a Web Operations and Program Management Lead to help our web team run cleanly and ship with confidence by owning portfolio program management scalable processes vendor operations and the how we work system that increases throughput and reduces friction. This role is also accountable for last-mile delivery for web launches and major updates by providing standardized execution toolkits and ensuring final dependencies are closed before publish.

This role also runs localization across more than 200 languages and 244 markets coordinating assets approvals and release timing with clear gates so global releases are predictable and addition this role partners closely with compliance privacy and security stakeholders to ensure web updates are shipped with the right governance validations and controls.

• Coordinate last-mile web delivery and own execution toolkits: Run final readiness and publish steps for launches and major updates including content and asset readiness dev (development) readiness tagging and instrumentation verification QA (Quality Assurance) sign-offs publishing and rollback plans and post-launch monitoring handoffs.

• Operationalize compliance privacy and security for web releases: Embed compliance privacy and security requirements into intake planning and launch readiness. Coordinate validations approvals and evidence collection with required stakeholders so releases meet governance expectations before publish.

• Drive privacy-safe measurement and instrumentation readiness: Ensure tagging analytics and experimentation dependencies align with consent requirements data minimization standards and internal policies. Coordinate reviews and approvals for updates that impact data collection cookies or user consent flows.

• Run localization at global scale (200 languages 244 markets): Coordinate localization assets in-market reviews approvals and release timing with clear gates aligned to the integrated release calendar.

• Own portfolio program management across the web roadmap: Drive integrated planning across workstreams including timelines milestones dependency mapping risk management and executive-ready status reporting.

• Drive process improvement through the full delivery lifecycle: Identify bottlenecks and implement improvements to intake prioritization workflows review cycles approvals and launch readiness routines.

• Lead vendor operations and governance: Manage vendor SOW (Statement of Work) governance onboarding and offboarding capacity planning budget visibility performance reviews and QBR (Quarterly Business Review)-ready scorecards to improve quality speed and cost efficiency.

• Own web team playbooks and hub: Maintain a How to work with us hub housing core artifacts such as team charter intake forms templates working agreements onboarding documents RACIs (Responsible Accountable Consulted Informed) tiering frameworks stakeholder maps escalation paths and project communication plans.

Required/minimum qualifications

• Bachelors Degree in Business Marketing Communications Economics Public Relations or related field AND 3 years integrated marketing (e.g. digital relationship social media campaign) event management marketing strategy business planning marketing operations or related work experience OR equivalent experience.

Additional or preferred qualifications

• Masters Degree in Business Marketing Communications Economics Public Relations or related field AND 2 years integrated marketing (e.g. digital relationship social media campaign) event management marketing strategy business planning marketing operations or related experience OR Bachelors Degree in Business Marketing Communications Economics Public Relations or related field AND 5 years integrated marketing (e.g. digital relationship social media campaign) event management marketing strategy business planning marketing operations or related experience OR equivalent experience.
• 5 years of experience managing complex cross-functional delivery across design engineering content analytics and operational stakeholders.
• Demonstrated experience creating operating rhythms governance and scalable processes that improve execution predictability and reduce friction.
• Experience coordinating web launches including dependency management quality assurance (QA) readiness publish planning and post-launch monitoring routines.
• Experience running localization programs at scale coordinating assets approvals and release timing across multiple markets.
• Experience partnering on compliance privacy and security requirements for digital experiences including coordinating approvals validations or evidence gathering as part of release readiness.
• Experience managing vendors or agencies including capacity planning performance evaluation and budget visibility.
• Experience supporting large-scale web programs with frequent releases global stakeholder complexity and high-visibility launches.
• Experience building and implementing standardized launch toolkits (readiness checklists QA sign-offs tagging verification rollback plans monitoring routines and governance gates).
• Knowledge of accessibility standards and release governance practices for web properties.
• Knowledge of privacy-by-design concepts (consent data minimization retention principles) and how they apply to tagging experimentation and personalization.
• Knowledge of security fundamentals for web delivery (secure publishing practices access controls change management incident response coordination).
• Experience managing a team of program managers (including coaching performance management and standards setting).
• Experience with modern web delivery practices and tooling (Agile delivery release coordination trackers QA workflows documentation systems).

Integrated Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106400 - $203600 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $137600 - $222600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC