Operations Coordinator

Join to apply for the Operations Coordinator role at Bask and Lather Co Job Title: Operations Coordinator Location: In person – Yonkers, NY Reports to: Director of Operations Works closely with: Operations Manager, Warehouse, Customer Experience, Marketing, and E‑Commerce Teams Salary Range: $55,000 – $70,000 per year (based on experience) About Bask & Lather Co. Bask & Lather Co. is a fast‑growing, family‑founded haircare brand dedicated to restoring crowns and confidence. What began as a kitchen remedy has evolved into one of the most celebrated textured‑hair care brands in the U.S., loved for our authentic story, transformative results, and community‑first approach. It’s an exciting time to join our team as we grow and build a culture rooted in creativity, collaboration, and care. Together, we’re shaping the next chapter of a brand powered by community and led by purpose to help people everywhere love their hair, love their journey, and love themselves. Position Summary The Operations Coordinator plays a critical role in ensuring smooth day‑to‑day operations, including inventory management, order fulfillment, logistics coordination, and administrative support. This role supports cross‑functional teams to maintain operational efficiency, accurate reporting, and exceptional customer experience. This is a hands‑on, detail‑oriented role for someone who thrives in a fast‑paced environment, is highly organized, and takes ownership of tasks from start to finish. Key Responsibilities Enter and track inbound and outbound shipments to ensure timely delivery and accurate documentation. Coordinate and create inbound projects for warehouse and Amazon FBA shipments. Coordinate and create inbound projects for brand events, donations and activations. Proactively monitor low stock alerts and backorders; elevate replenishment needs across all SKUs. Maintain inventory trackers and lead routine stock counts and reconciliations. Manage logistics for e‑commerce sites and marketplaces (including overdue and verge‑of‑late shipments). Book freight and manage delivery logistics for events, warehouse needs, and material orders. Verify inbound receipts against POs (quantities, SKUs, lot codes, expiration dates where applicable) and coordinate discrepancies, damages, and shortages with vendors and 3PLs. Support international shipments (e.g., Passport, UK, CA) by helping prepare and complete commercial invoices and required customs/shipping documentation. Ensure all e‑commerce sites and marketplaces orders are processed and fulfilled on time. Monitor and resolve unfulfilled, on‑hold, or overdue orders across all marketplaces. Manage customer refund requests, order discrepancies, and cancellations. Submit tickets to ShipFusion and other fulfillment partners as needed. Prepare and support wholesale, retail, PR, and influencer shipments. Own the returns and replacements workflow: create RMAs, track returned units, coordinate with 3PLs on inspections, and route salable vs. unsellable inventory. Partner with Customer Service to investigate shipment issues (lost, late, damaged, wrong item) and ensure resolutions are executed with 3PLs, carriers, and marketplaces. Track open POs with vendors; confirm ship dates, quantities, and documentation (packing lists, COAs, etc.). Create and manage purchase orders, vendor communications, and production timelines. Monitor and reconcile invoices for freight and shipping carriers (UPS, FedEx, DHL). Maintain accurate documentation of inventory levels, shipment tracking, and chargeback resolutions (BNPL, PayPal, etc.). Prepare reporting for order metrics, marketplace performance, and inventory status. Maintain and optimise Ops documentations and SOPs. Maintain accurate SKU master data (dimensions, weights, case‑packs, carton counts, barcodes) across systems. Support new item setup in internal systems, 3PL portals, and marketplaces to ensure products are order‑ready. Update and audit logistics‑related data (lead times, warehouse locations, carrier/service levels) as needed. Collaborate with Marketing and PR teams for product gifting, samples, and event prep. Ensure all internal teams and external sites remain stocked with samples and product. Support event logistics for trade shows, pop‑ups, and brand activations. Monitor and flag intellectual property issues, counterfeit/unauthorized listings, and high‑risk negative reviews on marketplaces to the Operations and Brand Protection leads. Assist the operations team with time‑sensitive and urgent tasks to support business growth. Prepare and update weekly inventory and logistics reports (on‑hand, in‑transit, backorders, late orders). Track key logistics and 3PL KPIs (OTIF, dock‑to‑stock time, pick accuracy, shipping SLA performance). Document and maintain SOPs for recurring operations tasks (inbounds, FBA prep, stock counts, returns, etc.). Identify recurring issues or bottlenecks and propose simple process fixes or checklists to prevent repeat problems. Requirements 3+ years of experience in operations, logistics, or administrative support (CPG, beauty, or e‑commerce experience preferred). Strong organizational skills and high attention to detail. Proficient in Google Suite and Excel/Sheets; experience with Shopify, Amazon Seller Central, Walmart Seller Center, or Monday.com a plus. Excellent written and verbal communication skills. Proactive, solution‑oriented, and able to manage multiple priorities in a fast‑paced environment. Compensation & Benefits Competitive salary: $55,000 – $70,000 base, commensurate with experience. Comprehensive health, dental, vision, and retirement benefits. Employee product allowance and discounts. Plum Benefits Discounts. Career growth opportunities within a rapidly expanding company. Professional development and growth opportunities. Bask & Lather Co. is proud to be an Equal Opportunity Employer. We comply with all applicable federal, state, and local employment laws and are committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law. We provide reasonable accommodations for qualified applicants with disabilities and for sincerely held religious beliefs. #J-18808-Ljbffr