Operations Manager

Job Summary This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees. Essential Duties and Responsibilities Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties Meet with new frontline employees daily to ensure consistent communication and support of onboarding Provide timely and consistent touchpoints with frontline employees Regular review of best practices to enhance daily performance Focus on understanding and progress of frontline employee career goals Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success Actively practice and seek feedback on coaching conversations Lead by example to ensure safety practices are paramount with each employee Teaching and developing an understanding of the WM Way Conduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining Document and maintain records required by regulatory agencies such as the Department of Transportation Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate Qualifications Associate's Degree (accredited) or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience Must be at least 18 years of age Legally eligible to work in the country where the position is located Valid Driver's License Successful completion of the WM Operations Manager Trainee program (preferred) Physical Requirements Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Pay The expected salary range for this onsite position is $74,580 - $80,000 per year. This represents a good faith estimate for this position. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. #J-18808-Ljbffr