Help Desk Specialist
Virtual Vocations Inc
Providing essential technical support in a hybrid work environment, the full-time Help Desk Specialist will assist end users with PC, server, and mainframe applications while collaborating with systems administrators and cybersecurity personnel to ensure the performance of mission-critical systems. Key Responsibilities Deliver first and second-tier technical support to end users for various applications and hardware Diagnose and resolve issues through structured discussions and problem management databases Coordinate with cross-functional teams to restore services and identify root causes of technical problems Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field 2+ years of experience in a help desk or IT support role Familiarity with ITIL frameworks and help desk best practices Proficiency with Windows operating systems and Microsoft Office 365 Experience with help desk ticketing systems, such as Remedy or ServiceNow
Vacancy posted 2 days ago
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