Customer Service Lead

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Customer Service Lead (Office lead)

At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 125 family-owned and operated stores. As a Customer Service Lead, you are a part of this family and critical to our success. The Office Lead achieves assigned individual/team goals and objectives in a timely and efficient manner and is critical to this goal!

Why you'll want to join our team:

• Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years

• Comprehensive medical, dental, and vision benefits & 401K plan

• Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.

• Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters What your day will look like:

• Teams with the Home Furnishings Consultant (HFC) and/or Selling Assistant and ensures that all established procedures are followed in a manner that is friendly, courteous, and professional.

• May attend sales meetings as directed by supervisor

• Discusses payment options with the customer, including financing options. Accesses the order through the POS system, generating a customer invoice

• Works with the customer to determine the best delivery date that meets the customer's needs.

• Resolves delivery date issues with customer teaming with the HFC or Selling Assistant or Manager as appropriate

• In the case where a customer is unsure about their decision to purchase, teams with the HFC or Selling Assistant along with management, as appropriate, to find an alternative to meet the customer's needs

• At times confirm the delivery with the customer and may partner with the Warehouse team to confirm receipt, order, and to discuss any specific delivery specifications

• Partners with the management team depending on the nature of any issue that may arise

• Follows all established office standards, store policies and applicable store procedures in a timely and accurate manner What will help you succeed:

• Minimum High School Diploma or equivalent

• 1-3 years demonstrated office experience in a retail environment, preferably furniture

• Prior customer service experience in a retail store or call center setting a must

• Excellent problem-solving skills with a desire to take ownership and resolve customer issues

• Customer service oriented with a desire to exceed customer expectations

• Ability to lead others in similar roles

• Excellent interpersonal communication skills

• Solid written communications skills

• Excellent organization & follow-through skills

• Pleasant, courteous, and professional attitude

• Team player

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work Location: In person