Guest Services Assistant Manager - Year Round - Full Time

Guest Services Assistant Manager

The Steamboat Grand, the largest hotel and conference area in Steamboat Springs, is looking for a Guest Services Assistant Manager. Both a strong background in hospitality and previous experience in supervisory management, required.

Shifts to include evenings, weekends, holidays, and sometimes graveyard MOD or Night Audit duties.

A pdf or word document of your resume is required with online application.

Essential duties include overseeing all phases of Front Desk operations, maintaining a strong presence at the Front Desk, overseeing all staffing/scheduling requirements, closely monitoring guest experience, effectively communicating new and/or changing procedures, attending meetings, overseeing the wholesaler and internal reservations process, reviewing Night Audit reports, assisting in hiring/interviews, directing and monitoring all product maintenance tasks, conferring with other departments, and other duties as assigned.

Required qualifications include a professional background in impeccable customer service, a background in hospitality or customer service, knowledge of Springer Miller PMS system and Inntopia applications, previous supervisory experience, and a position contingent on a background check.

Education requirements include a high school diploma or GED equivalent, with a college degree preferred.

Physical requirements include using a keyboard, computer, telephone, and headset simultaneously for long periods of time, frequent periods of sitting and standing, clearly speaking and comprehending the English language, lifting office supplies and packages up to 40 lbs., and being a minimum of 18 years of age.

Working conditions include being exposed to harsh and varying outside weather conditions, and the noise level in the workplace is usually moderate.