Operations Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview This position provides critical operational support to the Director of Mobile Engineering & Senior Regional Manager across a multi-state retail portfolio of approximately 1,200 branches spanning 12 states. The role combines strategic project coordination, data analysis, field deployment management, and comprehensive facilities operations support to ensure optimal performance, regulatory compliance, and service excellence across all locations. Key Responsibilities Assist Director of Mobile Engineering & Senior Regional Manager with programming operations support across 1,200 retail branches in 12 states Coordinate logistics and field deployment for client-requested projects from initiation to completion Coordinate scheduling and deployment for mobile HVAC engineers and handymen across 12 states with Mobile Engineer Operations Managers Monitor and manage repairs and maintenance, minor works, and other work requests, tracking to completion Ensure all work orders are responded to in a timely manner, ensuring KPI compliance and excellent customer service Data Delivery and Analysis Deliver data analysis with operations focus to support strategic decision-making Prepare comprehensive reports, presentations, and analytics that demonstrate operational performance, financial trends, and strategic recommendations Prepare reports in line with capital improvement business case submissions Manage reporting requirements and maintain accurate facilities records per client policies Update and maintain accurate records and official documentation for sites including cooling tower maintenance, chemical treatment/testing regimen-fuel oil ordering/billing. EHS requirements, etc. Project and Vendor Coordinati on Coordinate and oversee preventive maintenance programs to maximize asset lifecycle and minimize downtime Assist in the procurement of vendors and services as required Provide information and direction to vendors, facilities staff, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption Manage contractor compliance with our client and JLL policies regarding service delivery, safety, and regulatory requirements Oversee work assignments with Operations Managers and performance of field technicians, vendors, and contractors to deliver expected service levels within budget Client Relations and Strategic Support Support Senior Facilities Manager and Asset Managers in implementing short and long-term client goals and projects Build strong relationships through proactive communication, strategic planning sessions, and responsive problem-solving Ensure client satisfaction by providing seamless team coordination while maintaining positive relationships between route techs/handymen and FMs Develop innovative programs and processes to reduce operating costs and increase productivity in collaboration with management objectives Facilities Operations Management Identify opportunities for improved operation and service excellence, making recommendations for site inspections and assessments to ensure all branch procedures and performance measures are always maintained and the provision of a safe workplace Coordinate regular property inspections with Operations Managers for risk assessments, and performance evaluations to identify improvement opportunities and address issues proactively Compliance and Safety training oversight for all field personnel Ensure compliance with all local, state, and federal regulations including building codes, safety standards, environmental requirements, and accessibility guidelines Maintain emergency response plans including implementation of after-hours emergency response for or field techs/handymen Achieve Key Performance Indicators as defined in annual performance plan and client Performance Agreement Budget and Financial Management Coordinate capital and expense budgets through close interface with Asset Managers/FM/Third Party vendors Assist with developing capital improvement plans, and financial forecasts while identifying cost-saving opportunities without compromising service quality Liaison for special projects including system upgrades, and sustainability initiatives from conception through completion Team Leadership and Development Actively support an environment of teamwork, cooperation, performance excellence, and personal success Assist Operations and Facility Managers with professional development, fostering a culture of accountability, continuous improvement, and service excellence Share innovations and best practices with JLL Facilities Management to drive continuous improvement Additional Duties Other duties that may include but are not limited to Ad hoc reporting All other tasks which may be required to comply with Service Agreements, local ordinances, or as necessary to ensure efficient operations Required Experience: Demonstrated expertise in building systems including HVAC, electrical, plumbing, fire/life safety, and building automation systems Experience managing retail sites or multi-site portfolios Technical Skills Proficiency with Prism maintenance management system, MS Office Suite, and facilities management software platforms Strong analytical and reporting capabilities with ability to prepare excel reports, power points, and ad hoc analyses Professional Competencies Excellent client relationship management abilities with a service-oriented mindset and strong communication skills across all organizational levels Comprehensive knowledge of local, state, and federal regulations governing commercial property operations, safety, and environmental compliance Strong organizational and project management skills with ability to manage multiple priorities simultaneously Flexibility for after-hours emergency situations as needed Some field-based work coordination with mobile engineering/maintenance mechanics across diverse retail locations This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 115,000.00 – 130,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –New York, NY If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.aa415a4b-8b21-40fc-a65c-70d2b25ca29a