Senior Operations Manager

Location: New York, USA

Experience: 2–5 years

Budget: Up to INR 120K

Email: View email address on click.appcast.io

WhatsApp: View phone number on click.appcast.io

Preference will be given to candidates currently based in New York, USA.

⚠️Strictly hiring for Senior Operations Manager – Fund Solutions. Only candidates with experience in Fund Operations, Fund Administration, Fund Accounting, NAV Reporting, Fund Management, Team Management, and Waterfall Calculations should apply. Unrelated profiles will not be considered.

JOB DESCRIPTION

As Senior Operations Manager – Fund Solutions , you will be responsible for supporting and overseeing fund administration operations for U.S.-based alternative investment clients.

This role is designed for a highly motivated operations and fund accounting professional with strong experience across both open-ended and closed-ended private fund structures. The ideal candidate will possess a combination of operational leadership, technical fund accounting expertise, client management capabilities, and process improvement experience.

The successful candidate will work directly with senior leadership and play a key role in managing complex fund structures, supporting client relationships, overseeing operational workflows, and helping scale the U.S. platform.

FUNCTIONS

You will be reporting to the Managing Director-USA or equivalent

RESPONSIBILITIES

Fund Operations & Fund Administration

• Oversee fund administration operations across both open-ended and closed-ended private fund structures.
• Support alternative investment clients across hedge funds, private credit funds, private equity funds, venture capital funds, real estate funds, and digital asset funds.
• Review and oversee NAV packages, capital account statements, investor allocations, fee calculations, and financial reporting deliverables.
• Assist with fund launches, onboarding, restructurings, liquidations, and operational transitions.
• Manage relationships with auditors, tax providers, legal counsel, banking partners, and other external service providers.
• Partner with global operations teams to resolve operational issues and ensure timely and accurate delivery of client reporting.
• Identify opportunities for operational enhancements, automation, controls improvement, and scalability across workflows.

Support operational due diligence reviews and client audits

Client Management

• Serve as a senior operational contact for a portfolio of U.S.-based fund clients.
• Develop strong relationships with fund managers, CFOs, COOs, controllers, and investor relations teams.
• Lead recurring client calls, service reviews, and operational meetings.
• Ensure high-quality client service, including onboarding discussions and prospective client presentations

Leadership & Team Support

• Mentor and provide guidance to junior team members in the U.S. office.
• Assist in building a scalable and high-performing U.S. operations function.
• Help establish the U.S. client service function as a scalable, high-performing team.
• Promote accountability, responsiveness, and operational excellence across teams.
• Contribute to process documentation, training initiatives, and best-practice development.

REQUIREMENTS

• Bachelor’s degree in accounting, Finance, or related field; CPA, CFA, or equivalent qualification preferred.
• 7+ years of experience in fund administration, fund accounting, or alternative investment operations.
• Strong understanding of U.S. fund structures, industry regulations, and investor servicing requirements.
• Required experience supporting both:
• Open-ended fund structures (hedge funds, hybrid structures, evergreen/private credit vehicles), and
• Closed-ended fund structures (private equity, private credit, venture capital, real estate funds, SPVs, and co-investment vehicles).
• Strong understanding of:
• NAV oversight,
• investor allocations,
• capital activity,
• waterfall calculations,
• fund financial reporting,
• and alternative investment operations.
• Experience managing client relationships and coordinating with auditors, tax advisors, and other service providers.
• Prior experience overseeing or mentoring junior staff and collaborating with global operations teams.
• Experience with digital asset funds, tokenized structures, or digital asset fund administration is a plus.
• Familiarity with fund accounting platforms such as Geneva, PFS-Paxus, Investran, Allvue, Advent, eFront, Enfusion, or similar systems is preferred.
• Proven ability to manage complex client relationships and deliver operational excellence.
• Excellent communication, presentation, and negotiation skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and familiarity with fund accounting systems.
• Highly organized, detail-oriented, and able to manage competing priorities under pressure.
• Ability to work independently in a remote environment while managing multiple priorities.